Osaid Elian

Enthusiastic and hard working as Shift Manager 

I read with interest your posting for Food & Beverage on the Food and Beverage Management. I believe I possess the necessary skills and experience you are seeking and would make a valuable addition to your company.

As my resume indicates, I possess more than 14 Years years of progressive experience in the Hospitality and Hotels field PASSIONATE F&B industry. My professional history includes positions such as Hotel trainee management at Century Park Hotel.

Most recently, my responsibilities as Shift Manager  at Bluefig Restaurant  match the qualification's you are seeking. As the Shift Manager, my responsibilities included

Prepare reports at the end of the shift/week, including staff control, food control and sales create and execute plans for department sales, profit and staff development.

Take responsibility for the business performance of the restaurant.

Raed Shahwan International Trade CO.LTD 

Sep 2018 - Feb 2021

Senior sales

   Shift Manager     Bluefig restaurant 

July 2016 - February 2018 (1 year 8 months)

• Achieve more than 30 official massive events, Catering, 25 conferences, 700 Cover, Fine, Dining casual.  
• Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Prepared for and executed new menu implementations.
• Correctly calculated inventory and ordered appropriate supplies.
• Received recognition from city of [Jordan/Amman] for contributions to the community.
• Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
• Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
• Reduced labor costs by [15] percent while maintaining excellent service and profit levels.
• Achieved highest employee retention rate in the region.
• Led and directed team members on effective methods, operations and procedures.
• Carefully interviewed, selected, trained and supervised staff.

Graduate Management Trainee  Century Park Hotel 

June 2014 - February 2015 (9 months)

As a trainee management for 1600 Hours with Rotation in Front Desk, Food & Beverage outlets and Service, Food & Beverage, Kitchen, purchasing ,Store , Human Resources, House Keeping and Sales & Marketing

 Restaurant Supervisor   Al Anbat Hotel 

January 2011 - January 2012 (1 year 1 month)

• Monitor budgets and payroll records, and review financial transaction in order to ensure that expenditures are authorized and budgeted.
• Schedule staff hours and assign duties.
• Monitor compliance with health and fire regulation regarding food preparation and serving, and building maintenance in lodging and dining facilities.
• Coordinate assignments of cooking personnel in order to ensure economical use of food and timely preparation.
• Establish standards for personnel performance and customer service.
• Scheduled appointments with service professionals.
   

Business Partner  Nirvana Wear’s Shop 

January 2007 - January 2012 (5 years 1 month)

• Increased profits by 60% in one year through restructure of business line.
• Monitored the market to capitalize on the latest trends.
• Maximized category turnover through proactive management strategies.
• Developed and rolled out new policies.
• Hired and trained [Number] of staff.
• Generated and developed leads to acquiring new clients.
• Worked with support teams to resolve issues with product, service or accounting areas.

Site manager –Head Quarter Kuwait, Green Zone

N.I.C.S Najla`a International Catering services Co.

April 2007 - August 2008 (1 year 5months)

• Ensured projects were completed according to approved time, quality and cost estimates.
• Ensured that common areas and offices were properly cleaned and kept free of trash.
• Oversaw employee attendance record, handled payroll and ordered new materials for sites.
• Lowered turnover rate by [9]% in [Year].
• Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Schedule and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.
• Monitor food preparation methods, portion size and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
• Schedule staff hours and assign duties.
• Coordinate assignments of cooking personnel in order to ensure economical use of food and timely preparation.
• Establish standards for personnel performance and customer service.

Reservations Sales Agent    Ellen Tours 

      2006 – April 2007 (6 months)

• Monitoring staff performance and attendance
• Assisting with the cash count and action close of day on the system
• Providing excellent customer service
• Advising customers
• Taking pride in the company and maintaining it to a high standard
• Following operating procedures
• Providing customers with an enjoyable flight experience
• Sales & Marketing
• Reservation
• Problem-solving through agency and customer
   

Floor Supervisor at Mexican Restaurant

 January 2005 - January 2006 (1 year 1 month)

• Supervising the floor during meal periods to ensure that all  standards and steps of service are met through all guests interactions
• Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
• Communicate effectively, both verbally and in writing, to provide clear direction to the staff.

Waiter

February 2004 - January 2005 (1 year)

• Maintained clean dining room, lobby and service areas at all times.
• Routinely cleaned work areas, glassware and silverware throughout each shift.
• Folded napkins throughout the day to maintain an adequate supply.
• Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
• Assisted co-workers whenever possible

• Jordan Applied University -College of Hospitality and Tourism Education

BA. Hotel / Motel Administration/Management, 2015 Graduated 

• Jordan applied university (JAU ) Hospitality and tourism in Jordan

Diploma, Foods, Nutrition, and Related Services, 2004 - 2005

Grade: Excellent

• American Hospitality Academy (AHA)

           Professional Development Certificate in Hospitality