- Trilogy consistently wows its customers with the quality of our support. We're committed to hiring the top 1%, so you'll work with people who challenge you. We've been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts. Our communication systems and management style were built to optimize your work experience. Join our advanced technical support team to see how we're transforming customer support.
What You Will Be Doing
- Solving complex customer problems that our AI bot was unable to help them with
- Asking insightful questions that get to the root cause of the customer's problem
- Generating solutions using your product knowledge and our knowledge bases
- Spending 25% of your time learning about new products, features, & solutions
- What You Won't Be Doing
- Getting bored answering simple questions for the same product each day
- Working on easy or simple tickets, such as resetting passwords
- Working alone and avoiding live customer interaction
- Analyzing, writing, or debugging source code
- Technical Support Specialist Key Responsibilities
- Take ownership of support incidents and use all available resources and knowledge to resolve them
- Consistently improve the quality of your work by internalizing the feedback and coaching you receive
- Basic Requirements
- At least 2 years of experience in a technical customer support or entry-level engineering role
- Enough coding experience to pass a basic coding test (i.e. bug fixes)
- Availability to work any shift we assign you
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Support Specialist
تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام
Crossover Amman, الأردنTrilogy consistently wows its customers with the quality of our support. We're committed to hiring the top 1%, so you'll work with people who challenge you. We've been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue t ...
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تم العثور عليها في: DrJobEn JO A2 - منذ يومين
Transmed Amman, الأردنA permanent Wednesday nanny job available in Upton, · This lovely role is working every Wednesday from 8am until ; · Main care is for a little girl who is 16 months old plus her 8-year old sister after school and during the school ; · You will feel confident arranging an age app ...
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Astronomical IT Amman, الأردنAstronomical IT is looking for a skilled Technical Support Specialist to work with us in a full-time position. · Astronomical IT is a technology startup in Amman with a focus on sophisticated technology solutions for the international market. Working for Astronomical IT will be t ...
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تم العثور عليها في: DrJobEn JO A2 - منذ 23 ساعة
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تم العثور عليها في: DrJobEn JO A2 - منذ يومين
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تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام
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تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام
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تم العثور عليها في: DrJobEn JO A2 - منذ 23 ساعة
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تم العثور عليها في: DrJobEn JO A2 - منذ 23 ساعة
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تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام
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Information Technology Support Specialist
تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام
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تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام
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تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام
goFluent Amman, الأردنCollect data, documentation and any validation process needed on a regular basis to measure and double check the achievement against the performance indicators. · Update activity dashboards and trackers required to track indicators monthly. · Support the Senior MEL Specialist to ...
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تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام
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Technical Manager
تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام
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Technical Support Specialist - Amman, الأردن - Crossover
وصف
مستخدمون من المهنة Technical Support Specialist في Amman
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Ammar Hathnawi
Experienced in WASH, Livelihood and Vocational Educational community base development, Emergency res ...
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lara hatter
Marketing Manager and public Relation
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Omar Al-Alili
System Administrator
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Farah Almasri
QA Analyst
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Abdelrahman Aldwairi
Retired Lit-Colonel / Security Officer
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Anas Zayn al Din
full Time