Peace and Conflict Program Manager - Amman, الأردن - Mercy Corps-Syria Response Office

وصف

"About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

As part of its global strategy ("Pathway to Possibilities", P2P), Mercy Corps is committed to tackle peace and good governance issues with the communities we work with, in order for people to experience less violence, build more cohesive and peaceful communities, and participante meaningfully in inclusive, responsive governance systems.

Mercy Corps's Peace & Conflict programing in North West Syria (NWS) aims to mobilise community members first and engage them in the identification of their priority needs, and in the elaboration of conflict-sensitive solutions.

The programs' approaches are rooted in the empowerment of communities through a set of systematic participatory and inclusive processes that are cost effective, replicable and scalable.

General Position Summary

The NWS Peace & Conflict Program Manager is responsible for the development and implementation of Peace & Conflic/Social Cohesion, and related programing within Mercy Corps' NWS program portfolio.

S/he provides overall day-to-day technical supervision to Mercy Corps team and partners to ensure that strategic/foundational program analysis and assessments meet minimum technical standards, and contributes to the progress of Mercy Corps Peace and Conflict work in Syria.

The Program Manager represents Mercy Corps in external and donor platforms related to the organisation's social cohesion programming including Clusters, strategy groups, Technical Working Groups and donors.

The Peace & Conflict Program Manager is a strong team leader and communicator, able to technically lead, develop, and mentor team members and maintain a strategic portfolio of partner-led programs.

A background in Peace & Conflict or Social Cohesion programming is essential, and remote management is an advantage.

Essential Job Responsibilities


PROGRAM MANAGEMENT

Oversee the design, planning, implementation, and coordination of all Peace & Conflict activities and programs in NWS to ensure that activity objectives amd targets are met.

Ensure compliance with donor and Mercy Corps regulations related to grant and quality program management.

Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.

Communicate effectively to ensure overall program targets and donor obligations are met.
Contribute to the development of assessments, monitoring and analyses that better understand and analyze social dynamics across NWS.
Help ensure the application of appropriate and consistent eligibility criteria and appropriate tailored assistance through partnership activities.
Oversee preparation of all required reporting on Peace & Conflict activities within agreed deadlines.

Assure appropriate, timely, and compliant spending of allocated funds for Peace & Conflict activities through careful budget management to achieve program results.

Support the program partners to disseminate findings from analysis to key internal audiences (Mercy Corps and partner team members).

Support the partner organisations to articulate clear actions for using findings of analysis and assessments to guide program implementation, including developing detailed implementation plans at different program phases, aligned with the program design.

Ensure that donor approvals are obtained as necessary prior to any program analysis and assessments.

Write monthly, quarterly and ad hoc program progress reports for submission to the donor and other key audiences, aligned with reporting templates provided by grants.

Ensure collaboration and coordination with other Managers who oversee implementation of similar programs in NWS including through regular and ad hoc meetings as necessary.

Ensure collaboration and coordination with protection and gender mainstreaming teams for effective gender and protection mainstreaming of program activities.

TECHNICAL OVERSIGHT
Lead the implementation for all programs under the NWS portfolio for Peace & Conflict/Social Cohesion.

Provide day-to-day technical guidance to program partners for the implementation of technical analysis and assessments during program start up including: Social Network Analysis (SNA), mapping of formal justice system pathways, conflict analysis, stakeholder analysis and conflict sensitivity analysis.

Review analysis and assessment reports prepared by the partner organization to ensure they are technically sound and of good quality.

Work with the global Technical Support Unit (TSU) team to strengthen the technical aspects of partner implementation to achieve both program results and strategic advancement informed by evidence and learning.

Support the roll-out of best practices based on the operational context of NWS, informed by reporting, secondary data and research.

PROGRAM DEVELOPMENT AND QUALITY
Contribute to the development of Peace & Conflict programing and proposal development processes for NWS.

Work closely with the Performance & Quality (PaQ) team to ensure that the programs' monitoring and evaluation frameworks aligns with programs' design and incorporates peace and conflict industry best practice; and is regularly updated.

Document and disseminate learning generated through program implementation with Peace & Conflict counterparts in NWS; participate and contribute to Mercy Corps Syria's community of practice on Peace & Conflict.

Develop SOPs as necessary; ensure staff follow and understand procedures and policies.
Stay abreast of and analyze social cohesion trends and develop/adjust program strategies to match realities of communities.
Identify opportunities for the design and development of concept notes and proposals for further social cohesion programming.


CAPACITY DEVELOPMENT
Support the capacity-building officer as necessary to deliver training to the program partner team.

Work with the Peace and Conflict Technical Advisor to identify suitable methods for supporting capacity building among partners working in NWS.

Recommend and implement a capacity building/development plan for staff; provide continuous support to ensure the targeted capacity building of staff.

In collaboration with the Peace and Conflict Technical Advisor, support capacity building initiatives across the region for Mercy Corps staff.

REPRESENTATION
Serve as the focal point for Peace & Conflict and Social Cohesion policies across NWS.

Actively participate in cochairing the NWS Social Cohesion Technical Working Group with the relevant cluster, and strongly position Mercy Corps as a key social cohesion actor in NWS.

Develop and maintain effective working relationships with various stakeholders (including NGOs, Cluster members, UN agencies, community-based organizations, and Mercy Corps teams) to enhance cooperation and coordination.

Attend coordination meetings and/or represent Mercy Corps in other relevant forums.
Ensure that information from coordination meetings is shared internally and with other sectors, as appropriate.


TEAM MANAGEMENT
Supervise Peace & Conflict team members directly, providing ongoing leadership to the program team.
Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
Coach and train the staff with the aim of strengthening their technical capacity.
Supervise, hire and orient new team members as necessary.
Provide team members with information, tools and other resources to improve performance and reach objectives.

Contribute to country team-building efforts, help team members identify problem solving options and ensure the integration of all team members into relevant decision-making processes.

As needed, draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.

SECURITY
Ensure compliance with security procedures and policies as determined by country leadership.

Proactively ensure that team members and partners operate in a secure environment and are aware of Mercy Corps policies, SOPs, and risk management strategies.

ORGANISATIONAL LEARNING

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO BENEFICIARIES

Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field progress.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together.

Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world's most complex challenges.

We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis.

We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.

We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we meet through our work, whether team members, community members, program participants or others, are treated with respect and dignity.

We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC.

We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.

As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times.

Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

Supervisory Responsibility

Senior Peace & Conflict Program Officer.

Accountability

Reports Directly To:
Director of Program, NWS

Works Directly With:
Sub-Awards and Compliance team, Program Performance and Quality (PaQ) Team, TSU, Peace & Conflict teams in other hubs and country offices

Knowledge and Experience

Bachelor in Peacebuilding/Peace and Conflict studies or related fields such as governance, humanities, social or political sciences, law, international relations or equivalent relevant field experience.

Master's degree is a plus.

4-6 years of professional experience managing technical program teams and guiding local partner organizations to implement programs that advance peace and promote social cohesion in insecure environments.

Practical field experience in peace & conflict, governance and access to justice programming. Experience with disability inclusion and gender mainstreaming is advantageous.
Demonstrated flexibility and creativity in planning and problem solving.
Proven ability to learn quickly, lead a program to achieve stated results and objectives.
Experience working with national and international NGOs.
Experience in team management in a cross-cultural environment. Ability to work effectively in an ethnically diverse team.
Experience with USG funding is an advantage.
Experience working in/on Syria is an advantage.

Confirmed training facilitation skills, and strong commitment to capacity building of team members and civil society with willingness to adopt a participatory and consultative approach.

Strong writing skills (both in English and Arabic), including experience in writing proposals and donor reports.
Ability to work under pressure and meet short deadlines.
Demonstrated strengths in analytical skills, monitoring and evaluation, budget management, and report writing required.
Strong interpersonal, intercultural and communication skills.
Experience of partner-led programing and remote management a significant advantage.
Excellent oral and written English skills required; proficiency in Arabic a significant advantage.
Positive attitude.

Success Factors

The successful candidate will be proactive, creative and problem solver. S/he will be conscientious with an excellent sense of judgment and excellent communication and team building techniques. S/he will have the ability to thrive in a fast-paced, multi-tasking environment.

S/he will demonstrate strong understanding of cultural and social environment in the region and have the willingness and ability to work effectively with a wide verity of people.

Work Conditions

The position will be based in Amman, Jordan with frequent travel.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting.

Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

How to apply:
Preferable to receive CVs before Tuesday May 14, 2024.

*If you are interested, kindly apply as soon as possible, since resumes will be reviewed on rolling basis. Shortlisted candidates will be contacted before the submission deadline.
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