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    Community Manager - Madaba, الأردن - Ogilvy

    Ogilvy
    Ogilvy Madaba, الأردن

    منذ أسبوع

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    وصف

    Community Manager
    To Succeed In This Role, You Need To

    • Develop and implement community management strategies that align with our brand goals and initiatives.
    • Oversee and manage all day-to-day activities related to the community, including moderating forums, responding to comments, and fostering a positive community environment.
    • Craft and manage the social content calendar, ensuring a constant supply of relevant content.
    • Track, analyze, and report on community engagement metrics, adapting strategies as necessary to improve results.
    • Lead and mentor a team of community managers and moderators, setting clear objectives and providing feedback.
    • Collaborate with the marketing team to integrate community management with broader marketing campaigns.
    • Stay up-to-date with digital technology trends and use this knowledge to make the community more engaging.
    • Work closely with customer service to address customer complaints and issues promptly.
    • Act as the point of contact for cross-functional teams, providing insights on community feedback regarding products or services.
    • Manage crises and negative feedback by developing response strategies that protect the brand image.
    • Encourage user-generated content creation and sharing, and organize community events to increase brand loyalty.

    Qualifications

    • Bachelor's degree in Marketing, Communications, or a related field.
    • Minimum of 18 months of experience in social media management, community management, or a related field.
    • Strong track record of building and managing large, active online communities.
    • Excellent written and verbal communication skills, with the ability to engage effectively with various audiences.
    • Proficient in using social media analytics tools and able to interpret data to inform decision-making.
    • Demonstrated ability to develop strategic community management initiatives that meet business objectives.
    • Experience in leading and managing a team.
    • A problem-solver with the ability to handle crisis situations with poise.
    • Creative thinker with the ability to conceive and promote new ideas for content and community initiatives.
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