- We achieve this by breaking down the barriers that restrict talent and ideas, we call this Borderless Creativity.
Which is why our teams work fluidly across 5 capabilities Advertising, Experience, PR, Consulting and Health . This allows us to not only operate but innovate at the intersection of capabilities and talent. We believe impact and magic lies at this intersection. Ogilvy scales this by seamlessly connecting and accessing the deep cultural expertise of 132 offices in 83 countries.
Our mission: We inspire brands and people to impact the world
How we do it : We innovate and operate at the intersection of people and capabilities
What we do: Borderless creativity
Today, Ogilvy is recognized as the world's leading creative agency. We are also one of the most effective networks globally.
What We're Looking For
We are looking for an experienced Social Community Manager to join our team and work on our clients social media presence with dynamic and engaging community initiatives. As the voice of our clients, you will be responsible for overseeing all community management functions across a variety of social media platforms. You will not just monitor conversations but engage in them, always looking to bring our brand closer to our audience.
To Succeed In This Role, You Need To
- Develop and implement community management strategies that align with our brand goals and initiatives.
- Oversee and manage all day-to-day activities related to the community, including moderating forums, responding to comments, and fostering a positive community environment.
- Craft and manage the social content calendar, ensuring a constant supply of relevant content.
- Track, analyze, and report on community engagement metrics, adapting strategies as necessary to improve results.
- Lead and mentor a team of community managers and moderators, setting clear objectives and providing feedback.
- Collaborate with the marketing team to integrate community management with broader marketing campaigns.
- Stay up-to-date with digital technology trends and use this knowledge to make the community more engaging.
- Work closely with customer service to address customer complaints and issues promptly.
- Act as the point of contact for cross-functional teams, providing insights on community feedback regarding products or services.
- Manage crises and negative feedback by developing response strategies that protect the brand image.
- Encourage user-generated content creation and sharing, and organize community events to increase brand loyalty.
- Qualifications
- Bachelor's degree in Marketing, Communications, or a related field.
- Minimum of 18 months of experience in social media management, community management, or a related field.
- Strong track record of building and managing large, active online communities.
- Excellent written and verbal communication skills, with the ability to engage effectively with various audiences.
- Proficient in using social media analytics tools and able to interpret data to inform decision-making.
- Demonstrated ability to develop strategic community management initiatives that meet business objectives.
- Experience in leading and managing a team.
- A problem-solver with the ability to handle crisis situations with poise.
- Creative thinker with the ability to conceive and promote new ideas for content and community initiatives.
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