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    Associate Product Operations - Amman, الأردن - ARAMEX

    ARAMEX
    ARAMEX Amman, الأردن

    تم العثور عليها في: DrJobEn JO A2 - منذ 9 ساعات

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    • About the job

      Job description:
      JobResponsibilities Product Support:
    • Provide prompt and effective technical support to customers using Ecommerce Plugins, addressing their inquiries, troubleshooting issues, and ensuring a positive customer experience.
    • Collaborate with the development team to identify and prioritize bug fixes and improvements based on customer feedback and user needs.
    • Create and maintain comprehensive product documentation, including user guides, FAQs, and troubleshooting resources.
    • Product Development Collaboration:
    • Work closely with product managers, developers, and designers to assist in the planning, design, and development of new Ecommerce Plugins features and enhancements.
    • Participate in requirement gathering sessions and translate customer and market needs into actionable product requirements.
    • Assist in user acceptance testing (UAT) and quality assurance processes to ensure the plugins meet high standards of functionality and usability.
    • Cross-Functional Collaboration:
    • Collaborate with marketing and sales teams to provide product insights, support marketing campaigns, and contribute to the creation of sales collateral.
    • Communicate effectively with engineering, design, and QA teams to ensure alignment on product goals and successful execution of development tasks.
    • Competitor Analysis:
    • Stay updated on industry trends, competitor products, and market dynamics related to Ecommerce Plugins, and provide insights to guide product strategy.
    • Process Improvement:
    • Identify opportunities to streamline and optimize internal processes
    • Job Qualifications
    • 0-2 years of product management experience building supply solutions for logistics or E-Commerce business verticals.
    • Familiarity with Ecommerce platforms and plugins. Mainly Shopify, WooCommerce/WordPress, Magento, OpenCart, PrestaShop, BigCommerce.
    • Able to work in a dynamic and changing environment
    • A proactive attitude is necessary.
    • Excellent at troubleshooting and problem-solving
    • Believe in a good customer experience and be a customer champion
    • Strong task and result-orientation
    • Knowledge of different types of software testing.
    • Analytical and conceptual thinking skills.
    • Team spirit and strong communication and presentation abilities.
    • Familiarity with agile methodologies.
    • Detail-oriented, organized, and able to manage multiple tasks concurrently.
    • B.Sc. or higher in MIS, BIS, AIS, Software Engineer, Computer Engineering
    • Agile, product and project related certifications is a plus
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