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    Training Manager - Amman, الأردن - Amazon

    Amazon
    Amazon Amman, الأردن

    منذ 16 ساعة

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    وصف
    • The Training Manager's primary responsibility includes executing the training strategy, end-to-end ownership of the associate and leader training programs; from needs analysis stage, to management and execution of training, auditing and continuously improving the training function.
    • Evaluate existing process to identify the most appropriate training approach and content to meet the learning needs of Amazon Customer Service Associates in Middle East.
    • Establishes the right team structure to respond to customer needs.
    • Lead a team of trainers across the region. Manage the team, their growth path and performance. Build trainer capability by hiring and developing the best.
    • Take a data driven approach to understand performance and drive improvements. Continuously interpret metrics to assess training and trainer efficacy, perform needs and task analyses, scope improvement projects, implement and measure impact.

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