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Amman

    Customer Retention Manager - Amman, الأردن - OSN

    OSN
    OSN Amman, الأردن

    منذ 3 أيام

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    وصف
    • Responsible for the leadership and development of a successful team that incorporates new initiatives, efficiencies and technologies as appropriate while keeping the team motivated and enthusiastic and looking forward to achieve their target and the business objective.
    • Management of retention team activities: outgoing and incoming calls, dialer, customer retention marketing and other activities that improve the churn performance.
    • Managing team performance/KPI (target, call quality, attendance)
    • Margining the relation with the sales channel (dealer and direct sales) and together plan and manage the churn performance.

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