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Amman

    Partner Technical Advisor IaaS VM - Amman, الأردن - Microsoft Corporation

    Microsoft Corporation
    Microsoft Corporation Amman, الأردن

    تم العثور عليها في: DrJobEn JO A2 - منذ 5 أيام

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    وصف
    • Work to understand the customer engagement process and with engineer directly to gather inputs on symptoms
    • Provide consulting, resolution advice to Delivery Partner that will improve the customer experience. Offer technical guidance to others and share technical expertise.
    • Ensure on-the-ground Delivery Partner engineer support related to resolution of customers technical issues. Assist in customer escalations and help solve complex technical problems.
    • Proactively perform case reviews and customer wellness. Recommend case escalation as appropriate and per established guidelines.