- Responsible for the customer support experience with Microsoft
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group or engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
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Training Facilitator
تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام
ForUs Portal Amman, الأردنInterview staff and managers to assess training needs · Design training curriculum · Organize in-house and offsite activities, like presentations, job simulations and role-playing exercises · Manage employees' subscriptions to conferences and e-learning courses · Order instructio ...
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Customer Success Specialist
تم العثور عليها في: DrJobEn JO A2 - منذ ساعتين
Bayt Amman, الأردنHandling elite /premium subscription activations and refund · Handling Career services inbox questions and queries over email · Interacting and resolving Customer complaints, issues, queries that come to the operations team via different channels · Liaise with other ops team and ...
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Cloud Security
تم العثور عليها في: DrJobEn JO A2 - منذ ساعتين
Technology Strategies Middle East - TSME Amman, الأردنHandle all the aspects of Azure security including: · Implementing security controls and threat protection, managing identity and access management, providing data protection using Azure technologies, configuring network security defenses, collecting and analyzing Azure logs, and ...
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Cloud Administrator
تم العثور عليها في: DrJobEn JO A2 - منذ يومين
Petra Engineering Industries Co Amman, الأردنAbout the job · Company Description Petra Engineering Industries Co.; a market leader in the design and manufacturing of high quality commercial and industrial HVAC equipment; seeks to hire Azure Cloud Administrator with the following: Role Description This is a full-time on-sit ...
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Vendor Service
تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام
Amazon Amman, الأردنAbout the job · Description · Amazon Vendor Services (AVS) is a set of exclusive services aimed at building mutually beneficial growth through the delivery of targeted strategic improvements on the business inputs. · Key job responsibilities · AVS Will Support Vendor Growth, Focu ...
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Information Managment Officer
تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام
Medair Amman, الأردنJOB DESCRIPTION: · We are working on an application OPAS (Operation Platform As Service), which is an in-house developed application for Global Market Operations to fulfil business daily operations requirements. · The vision of OPAS is to have · achieving ultra-scalability withou ...
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Senior QA Automation Engineer
تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام
Deel Amman, الأردنWhy should you be part of our success story? · A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. · We off ...
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Graphic Designer
تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام
SameDayCustom Amman, الأردنThis is a remote position. · Give Grants at Give · Over the last 20 years, Give has partnered with hundreds of companies from large ones like ICICI, HDFC, TCS, Google, Microsoft, Amex, KPMG, Coca-Cola to new age start-ups like Flipkart, Ola, Myntra and others to shape the employ ...
Subscription Management - Amman, الأردن - Microsoft
