- Position Summary
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
- Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
- Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information
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Concierge Agent
منذ أسبوع
MARRIOTT International Amman, الأردنPosition Summary · Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. · Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through the ...
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Concierge Supervisor
منذ أسبوع
St. Regis Hotels & Resorts Amman, الأردنPerforms various administrative tasks assigned by the Concierge Manager and works directly with guests as a Concierge when volumes warrant · Assist with team payroll, performance manage missed pushes, pay corrections, etc · Assist with any plans or arrangements the guest intends ...
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Appraisal Coordinator
منذ يومين
EXL Amman, الأردنResponsible for contacting Policyholders via phone to schedule appointments for Field Consultants on our traditional field survey products. A key component of this process is explaining the reason for the field visit, building policyholder trust, and alleviating any concerns. · R ...
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W Insider
منذ 6 أيام
W Hotels Amman, الأردنThe W Insider brings to life the W core value of 'Insider' for the W guest and allows W Hotels Worldwide to activate this key brand differentiator in a way that creates both valuable and memorable experiences for our guests, ultimately driving loyalty to the brand and providing h ...
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Guest Relations Agent
منذ 6 أيام
Accor Amman, الأردنCompany Description · Fairmont Amman is offering a career opportunity for an energetic and experienced Guest Relations Agent. · What is in it for you? · Employee benefit card offering discounted rates in Accor worldwide. · Learning programs through our Academies · Opportunity to ...
Banquet Concierge Agent - Amman, الأردن - MARRIOTT International
