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Amman

    IT Technical Support - Amman, الأردن - International Organization for Migration

    International Organization for Migration
    International Organization for Migration Amman, الأردن

    تم العثور عليها في: DrJobEn JO A2 - منذ يومين

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    وصف
    • Creates and maintains all user accounts and access rights
    • Receive and log problem calls or service requests with minimum delay
    • Attempt to resolve as many problems calls or service requests on initial contact
    • Perform tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
    • Diagnose and resolve any hardware, software, or connectivity problem with minimum delay
    • Log all actions including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc. using ticketing system
    • Act as problem escalation point for IT Technical Support – Tier 1 staff
    • Escalate problems/tasks to the appropriate parties in accordance with established IOM procedures
    • Detect problem patterns and recommend solutions
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