- Provide end user support and ensure that all ICT support requests and quires are logged in the helpdesk ticketing system and answered appropriately within the agreed service level of agreement (SLA), by taking the ownership of these requests, open, update and close them in the heldpesk ticketing system.
- Take ownership of users' requests/issues and be proactive when dealing with these issues.
- Provide Tier 1 level technical support such as immediate diagnosis and workarounds for reported incidents.
- Log all actions and steps taken to respond to an incident or to complete a request.
- Assist in determining root causes and propose resolution for problems raised by reported incidents.
- Escalate to Tier 2 or Global User Support (GUS), supervisor when necessary and according to the identified priority level of the issue.
- Assist in creating and maintaining comprehensive documentation and reference materials for planned and delivered ICT systems in the mission and update global user support
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IT Technical Support Tier
منذ 4 أيام
IOM-International Organization for MigrationJordan Amman, الأردن· • Provide support, troubleshooting and necessary maintenance of network and system devices including servers, switches, routers, and other relevant devices. · • Install and configure desktops, laptops, mobiles, printers, scanners and other IT hardware for end users in the miss ...
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IT Technical Support Tier 2
منذ 5 أيام
IOM-International Organization for MigrationJordan Amman, الأردنProvide end user support and ensure that all ICT support requests and quires are logged in the helpdesk ticketing system and answered appropriately within the agreed service level of agreement (SLA), by taking the ownership of these requests, open, update and close them in the he ...
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IT Technical Support Tier-2
منذ 4 أيام
IOM-International Organization for MigrationJordan Amman, الأردن· • Creates and maintains all user accounts and access rights · • Receive and log problem calls or service requests with minimum delay · • Attempt to resolve as many problems calls or service requests on initial contact · • Perform tasks related to scheduled service requests, in ...
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Field Service Technician
منذ 17 ساعة
Leidos Amman, الأردنDuty hours on-site are 12‐hours per day, 7 days a week, plus commute time, and are subject to local labor law · On‐call 24x7, including weekends and holidays · Provide Tier I and II customer service support as part of a service desk team across multiple networks, facilities, and ...
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Programme Assistant CBI IM
منذ 17 ساعة
International Organization for Migration Amman, الأردنApplications are welcome from internal and external candidates. · For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. · For the purpose of this ...
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IT Support Associate
منذ 3 أيام
APCO Worldwide Amman, الأردن1-2 years of relevant experience, ideally with a professional services firm. We also consider freshers candidate who shows A genuine interest in technology. · Experience in Tier 1 or Tier 2 helpdesk support · Supporting PC and Mac software/hardware, peripherals · Hardware and sof ...
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Field Service Technician
منذ 17 ساعة
Leidos Amman, الأردنDuty hours on-site are 12‐hours per day, 7 days a week, plus commute time, and are subject to local labor law · On‐call 24x7, including weekends and holidays · Provide Tier I and II customer service support as part of a service desk team across multiple networks, facilities, and ...
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Regional Support Manager Trilogy
منذ 4 أيام
Crossover Amman, الأردنCrossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes? · Are you a customer support veteran who relies on deep technical experience and leader ...
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Technical Support Specialist
منذ 5 أيام
Explorance Amman, الأردنServe as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution · Create service requests and properly document all customer interactions and troubleshooting actions in the department's case management system · Pro ...
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IT Help Desk Technician
منذ 4 أيام
ProgressSoft Amman, الأردن· • Provide a first-line support for helpdesk and all associated processes. · • Provide tier one telephone support for software applications. · • Provide Basic troubleshooting for software problems covered in training. · • Utilize help desk software to keep an accurate account o ...
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IT Help Desk Technician
منذ 17 ساعة
ProgressSoft Amman, الأردنProvide a first-line support for helpdesk and all associated processes. · Provide tier one telephone support for software applications. · Provide Basic troubleshooting for software problems covered in training. · Utilize help desk software to keep an accurate account of all incom ...
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HR Contact Centre Consultant
منذ 6 أيام
EY Amman, الأردنResponsible for identifying any areas of improvement in line with Business movement and growth. · Efficiently deliver the integrated tier model through the HR Contact Centre technology (Service Now HR) composed of Case Management, Knowledge Management and multi-entry channels. · ...
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Senior Manager
منذ يوم
Expedia Group Amman, الأردنLead and drive your team to innovate and deliver timely, high quality roadmap features with agility · Perform reviews of all designs to make sure that they address failure mode, security, scalability, extensibility and are suitable for tier 1 services · Hire top talent within you ...
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French Language Literature Teacher
منذ 17 ساعة
Ahliyyah & Mutran Amman, الأردنAssessing the capabilities of the students and developing appropriate lesson plans and curricula. · Pronouncing words and phrases and explaining their meanings to students. · Conducting research to develop appropriate learning materials, language games, and other teaching aids. · ...
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IT Help Desk Technician
منذ 17 ساعة
Specialized Technical Services Amman, الأردنProvide a first-line support for helpdesk and all associated processes. · Provide tier one telephone support for software applications. · Provide Basic troubleshooting for software problems covered in training. · Utilize help desk software to keep an accurate account of all incom ...
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EY Amman, الأردنSenior Consultant, Forensic and Integrity Services Jordan · Minimum of 4 years of experience in the Forensics domain coupled with a background in internal & external audit, risk advisory and compliance and risk assessment with a consulting firm. · Broad industry expertise and net ...
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Accountant Trilogy
منذ يوم
Crossover Amman, الأردنAbout the job · Crossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes? · Imagine a new way of working: · You are an integral part of a visiona ...
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Photogrammetrist with GISSurveying Experience
منذ 17 ساعة
Sager Amman, الأردنMasterfully process aerial imagery into 3D models, point clouds, and orthomosaics using leading photogrammetry software. · Partner with engineers and developers to enhance our data collection tools and workflows. · Execute drone-powered field surveys, expertly operating advanced ...
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Data Research Analyst
منذ يوم
Crossover Amman, الأردنAbout the job · Crossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Have you got what it takes? · Are you ready to revolutionize education with the power of cutting-edge techn ...
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IT Technical Support
منذ 5 أيام
International Organization for Migration Amman, الأردنCreates and maintains all user accounts and access rights · Receive and log problem calls or service requests with minimum delay · Attempt to resolve as many problems calls or service requests on initial contact · Perform tasks related to scheduled service requests, including equ ...