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    Assistant Front Office Manager - Amman, الأردن - Marriott International

    Marriott International
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    وصف
    • Assist Front Office Manager in supervising daily front desk activities according to the established guidelines.
    • Prioritize and delegate daily work responsibilities to front desk staff.
    • Train and guide front desk staffs to provide quality customer services.
    • Manage staffing schedules, shift changes, payrolls, and labor costs.
    • Resolve guest issues and enquiries to ensure guest satisfaction.
    • Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.
    • Develop and implement strategies for bell desk, front office and parking.
    • Ensure that facility is maintained clean, neat, safe and secure.
    • Ensure that employees are properly groomed and dressed.
    • Identify process improvement to achieve financial and service goals.
    • Plan shift schedule and duties based on business forecast.
    • Supervise the billing and cash processes to ensure compliance with company standards.
    • Provide feedback to the team members on their performances and improvements.
    • Assist in preparing yearly operating budgets, capital expenditure and manpower budgets.
    • Monitor and control expenses within the allotted budget.


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