Front Desk Clerk - Amman, الأردن - W Hotels

W Hotels Amman, الأردن

منذ يوم

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وصف

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.

Clerk-Front Desk

منذ يوم

W Hotels Amman, الأردن

Greet guests and provide them with superb customer service. · Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. · Answer all client questions and incoming calls. · Redirect phone calls to the appropriate depar ...