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Amman

    Service Desk Engineer - Amman, الأردن - Specialized Technical Services

    Specialized Technical Services
    Specialized Technical Services Amman, الأردن

    منذ يومين

    Default job background
    وصف
    • Dealing with incoming faults in a professional, courteous manner over the phone and via email
    • Taking ownership of faults and managing them in a logical and methodical manner
    • Correctly logging incidents and faults, categorising and prioritising them in line with team procedures
    • Conducting full and through diagnostics with end users to enable first point of contact fault resolution
    • Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
    • Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
    • Diagnosing and resolving problems to the customers satisfaction
    • Maintain and develop own knowledge and skills to assist with first time fault resolution
    • Identify and escalate repeat issues or service risks into service management teams
    • Sharing knowledge with team colleagues
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