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Amman

    Accountability Assistant - Amman, الأردن - World Vision International

    World Vision International
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    وصف
    • Collect feedback and complaints of beneficiaries by answering the dedicated hotline
    • Collect feedback and complaints during distribution and any other activities using the dedicated forms
    • Reply to feedbacks and complaints in a timely manner respecting Internal Standard Operating Procedure
    • Monitor all feedback and complaints received, ensure action is taken and documentation is maintained
    • Communicate effectively with projects CRM focal points to follow up on the different feedbacks and complains per to the protocols
    • Coordinate with the accountability team field staff to make sure of all feedback and complains are address and recorded in the proper way
    • Ensure that beneficiaries are kept fully informed of progress as per as Internal Standard Operating Procedure

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