Sporadic Thoughts
I am in the mood of sharing some idea that sprang my head rather sporadically. I hope you find them relevant.
Quite often we say stretch the muscles of your mind. Quite surprisingly, the brain has no muscles. So, can we stretch nothing? If we can, to what limit? It is the stretching of the muscles in our bodies? Not all are under our control.
The muscles in our necks are worthy of some consideration. These muscles help us rotate our heads in different directions. However; turning our heads in the wrong timing can make us losers. If you are a racer in a marathon and you turn your head backwards to see how close your competitors are you are sending a message to your competitors. The message says that you are afraid they would run ahead of you. You stress yourself by worrying what others are doing and not enjoying the race. Exactly, like many businesses focusing on the competitors and not the customers. The result is losing.
Our legs teach us a lesson. How to be antifragile and come out of stress stronger than before. It is more than resilience. Resilience brings us to the same level as before. Antifragility does the same. Stretch the muscles of your legs slightly above their fatigue level. Keep repeating this for a while and you shall have stronger legs than before. You end up winning the race while enjoying it and without having to look backwards worrying that your competitors shall take over and reach first. You are fit to do the job because you are prepared for it.
We can never predict the racing ground and the prevailing weather during a marathon race. Like the muscles of our stomach as they are beyond our control. There is nothing we can do except for getting prepared for all sorts of weather and grounds. You need to change your running style depending on the topography of the racing ground and the prevailing weather. You may need to change your type of shoes, your clothing, and your food habits to match the different racing conditions. This is the way to be stronger and fitter.
You need your brain to stop thinking about the race while racing. Thinking about your running movements while racing is stressful. To be in the flow may require that we focus on doing what we have trained to do rather than the competitors. I don’t see businesses and different. They need to race the different grounds and situations in which their potential customers live. They have to be ready and fit. No matter what and how businesses try to predict the movement of their customers they shall not comprehend them fully. Just be ready and when it is time to race for customers just let the brain sit idle and focus on your own movement. The business shall be stronger than the limits of its muscles’ force. Push your limit during the preparation, but leave thinking out while in the race for customers.
Lifting the head during swimming can break the alignment of our bodies and is stressful. Sometimes lowering the head to keep our bodies streamlined is a better way than raising the head to lose our balance. Know what racing you are in and worry about your own movements. Worrying about competitors may require you to raise your head and just get stressed and may end up in losing swimming race.
It is a totally different story when we enjoy consideration for others. A comment by my friend David Navarro López today reads in part as follows:
But the moment that gives me maximum pleasure, is when I see in the face of the diners that mixture of supreme delight and disbelief, enjoying every taste that I draw on the face the same silly smile of a fool with a pencil.
Seeing how they enjoy it, I even forget to eat myself.David Navarrow
Be in the flow. David’s comment shows the way.
"
مقالات من Ali Anani
عرض المدونةLight and darkness co-exist anywhere and at any time. They exist in our bodies. The shadow is mostly ...
My previous post “Are Ideas Measurable?” generated hugely-important discussions that resulted in the ...
Organizations are like plants and forests- they all share initial growth, conservation, release and ...
المتخصصون ذوو الصلة
قد تكون مهتمًا بهذه الوظائف
-
Sushi Chef
تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام
Jordanian Job Opportunities Recruitment Company Amman, الأردنExpertly cutting, slicing, and filleting different types of fish. · Inspecting the quality of fruits, vegetables, and fish used to prepare sushi dishes and informing the Executive Chef when quality is sub-standard. · Preparing various types of sushi dishes according to establishe ...
-
RD Manager
تم العثور عليها في: DrJobEn JO A2 - منذ 3 ساعات
Hikma Pharmaceuticals Amman, الأردنDevelop concepts, products, and solutions by coordinating with Orthopedics business units. · Understand customer expectations on to-be manufactured product. · Determine and execute improved technologies used by suppliers, competitors, and customers. · Support Director to hire and ...
-
Senior Software Engineer Backend Python
تم العثور عليها في: DrJobEn JO A2 - منذ 3 ساعات
Blueground Amman, الأردنAbout the job · At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life's latest adventure. · We've grown a lot since our founding in 2 ...
التعليقات
Ali Anani
منذ 6 سنوات #44
exactly Yolanda \u00c1vila M\u00e1rquez. We need to be ready for unexpected events by learning. There is slso the simulation to adapt to new situations should they come. Changes are very fast and we find ourselves in situations that we are not ready. I therefore in compliance withbyour idea "How? Learning new things, overcoming cognitive challenges, etc. There are no better stretches!".
Ali Anani
منذ 6 سنوات #43
Sara Jacobovici- I fully agree with you. Knowing the why helps in streamlining and creating common understanding. Is more when it addresses the purpose of why we do what we do. You are a thought leader
Sara Jacobovici
منذ 6 سنوات #42
Ali Anani
منذ 6 سنوات #41
Ali Anani
منذ 6 سنوات #40
I shall try to compose a buzz on this idea Franci\ud83d\udc1dEugenia Hoffman, beBee Brand Ambassador
Ali Anani
منذ 6 سنوات #39
grateful I am to your kind words Kevin Baker
Ali Anani
منذ 6 سنوات #38
I shLl try to compose a buzz on this idea Franci\ud83d\udc1dEugenia Hoffman, beBee Brand Ambassador
Ali Anani
منذ 6 سنوات #37
one day I have to coauthor a book with you Franci\ud83d\udc1dEugenia Hoffman, beBee Brand Ambassador. The topic I am thinking of is based on the synchronization of a ballet dancer movement and extending this to "business movement".
Ali Anani
منذ 6 سنوات #36
Jerry Fletcher with all honsety your comment brought me back to my senses. Yes and we need to complete the circle or loop to move into a higher one. You are a very wise man.
Jerry Fletcher
منذ 6 سنوات #35
Ali Anani
منذ 6 سنوات #34
with appreciation like yours dear Tausif Mundrawala I have no choice, but to write more. Thank you
Ali Anani
منذ 6 سنوات #33
we are all learning from the expriencedHarvey Lloyd
Ali Anani
منذ 6 سنوات #32
great comment Harvey Lloyd. Yes we cool down the expectations of customers if are attentive to their demand. You remind me of a known story. It ia about a foreign manufacturer designed solar cookers. His main target was Indian villages who used to collect wood for cooking. Poor wives had to do the collection almost daily. It turned that the idea fell down for many reasons. One of them that lunchtime was late and close to sunset. A major social factor was husbands were asked to spend more time at home because the wives no more needed to collect wood. The husbands objected that food cooked in solar cookers was not good because it didn't mix spices properly. We need to understand customers first.
Harvey Lloyd
منذ 6 سنوات #31
To close out the discussion of customer service i would add that after fully being able to reflect the perspective of the customer, we need not stop there. Especially if the customer is dissatisfied about some aspect of the product or service. Upon completing the understanding aspect to the customers satisfaction, then ask how they would like to proceed. A long tale shorten here. A major retailer of the 80's called in a negotiator as a product, wood stove, had not performed as described. The new owners opened the door to their stove and hot coals rolled out and burned the carpet. The complaint had made it through the store, region and now central office. Not wanting it to go higher the negotiator met with the customers. He listened as they described the issues and reflected it back to their satisfaction. He then asked how can we make this complaint right. They asked for a small non flammable rug that they could put over the spot. The negotiator carried them to the nearest store and asked the manager there to give them what ever rug they choose. Being understood is the first priority, the second is asking what they want. Dont assume they want the moon. Even if they do want the moon, its only a starting place. I believe you will find that once someone feels understood their expectations of resolution come way down. Great discussion, you ask some awesome questions and make great points.
Harvey Lloyd
منذ 6 سنوات #30
We find in our past, present and future exactly what we look. The real question is why do we look? Can we truly solve our present by solving the past, or by predicting the future? The gift is the present moment we stand within. The moment can dictate its outcome if we let it. A graveyard is full of people who weighed the past and predicted the future, did they live within the moment is the question.
Ali Anani
منذ 6 سنوات #29
Harvey Lloyd. This quote from your comment is a gem. "If we do not first understand what it is they need, from their perspective, they will not ever respect your product or service". This is a great explanation of what I meant that we tend to forget simple facts. I greatly appreciate your comment.
Harvey Lloyd
منذ 6 سنوات #28
You discuss a major need for training in many retail establishments. Customers are also employees and respect the workers who are about to serve them. But they do expect the customer service person to be present. Not stocking shelves, worrying about financials or fiddling with management issues. A customer expects, with limits, a level of presence that they feel they are understood. Once this is achieved they are willing to rely on your expertise to fulfil the understanding. If we do not first understand what it is they need, from their perspective, they will not ever respect your product or service. Unfortunately we tend to think understanding is agreement. So we look for the answer within right and wrong. Customers are always right, from their perspective. Who am i to even assess this aspect of their spending money with my establishment. I need not agree but can fully understand their need and reflect it back to them with full understanding. Next time you have a customer who is difficult try and reflect back exactly what they are asking for, do not add what you think, just what they have said, reframed in your words. If they say no then proceed to listen again, reflect again. Keep going until you can fully reflect back what they want. Watch their face. They will have the look of someone who has now just found someone they have been looking. This is living in "their" present moment. Now sell them.
Ali Anani
منذ 6 سنوات #27
thank you Tausif Mundrawala and you are spot on. Customers are almost the only source of revenue for a business. Amazingly that more than few businesses forget this fact and end up in having what I call volatile customers. Keep doing what you are doing my friend.
Ali Anani
منذ 6 سنوات #26
your comment Harvey Lloyd is in fa ct what I am currently writing my next buzz Bout. The theme is on accelerated butterfly effect. Do we have enough time and capacity to enjoy the present before it becomes a distant past? If we can hardly enjoy the present to even think about the future? Did you read my buzz right? Yes and surely you did.
Harvey Lloyd
منذ 6 سنوات #25
Ali Anani
منذ 6 سنوات #24
Your very thoughtful comment Proma \ud83d\udc1d Nautiyal reminds me of a buzz that I wrote weeks ago on extroverts and introverts. Your comment here fits very well there as well. You raise a hugely important point in that one has control over himself, but not on others. This is true and when we lose control of our selves besides having no control in others we end up in total chaos. You do make me think. Bravo my friend.
Proma Nautiyal
منذ 6 سنوات #23
Ali Anani
منذ 6 سنوات #22
Ali Anani
منذ 6 سنوات #21
I don't know CityVP \ud83d\udc1d Manjit if I am swayed away by my comment from yours. The value chain is corrupted. I wrote a buzz here on putting our minds in our heels. Is it the consumer behavior that makes a soccer player earn thousand of times more than a researcher for example? Is is the commercial value and not the professional value that is dictating wages and earnings? Is it the consumer seeking brands that shoot prices up? Is the distortion of economics the responsibility of the producers only? Or, more is it due to the behavior of the consumer? Would love your thoughts. Mind you I know how much value you give to Harry Kane.
CityVP Manjit
منذ 6 سنوات #20
Ali Anani
منذ 6 سنوات #19
I agree with you Franci\ud83d\udc1dEugenia Hoffman, beBee Brand Ambassador, but I add also the element of alignment
Ali Anani
منذ 6 سنوات #18
thank you so much Randall Burns
Randall Burns
منذ 6 سنوات #17
Ali Anani
منذ 6 سنوات #16
Yes, imagination is power Praveen Raj Gullepalli. When we stretch our imagination we may change drastically the outcome. Imagination affects our initial position and in turn we may end up in a different place all together.
Ali Anani
منذ 6 سنوات #15
Ali Anani
منذ 6 سنوات #14
Yes my friend Gert Scholtz and you are right. I care to be fit and ready and then who has the power to predict the future? Our best approach is to be ready and steady.
Gert Scholtz
منذ 6 سنوات #13
Ali Anani
منذ 6 سنوات #12
Thank you dear Debasish Majumder may have something to add here.
Ali Anani
منذ 6 سنوات #11
Yes David Navarro L\u00f3pez as your quoted comment is extensible to many areas of our lives. I often say that the kitchen is one of our main sources of creative ideas. Your comment is the proof. I fully concur with your very sensible comment.
Lisa Vanderburg
منذ 6 سنوات #10
Oh, I sure trust you - it's my brain that's wayward here :)
Ali Anani
منذ 6 سنوات #9
That is a wonderful idea. May be you expand on it in your next buzz. Trust me Lisa it is worthy.
Lisa Vanderburg
منذ 6 سنوات #8
Your head-up swimming analogy makes me think of trust...trusting your instinct. Letting go. Lovely!
Lisa Vanderburg
منذ 6 سنوات #7
So true David Navarro L\u00f3pez...sometimes we have to just step back to enjoy the view; I can relate!
Debasish Majumder
منذ 6 سنوات #6
David Navarro López
منذ 6 سنوات #5
Ali Anani
منذ 6 سنوات #4
Thank you dear Lisa Vanderburg and with your glorious spirit believe me writing is so rewarding. I appreciate your kind words. It amazes me how small things in sports can make big differences in our lives. If we just draw the right lessons
Lisa Vanderburg
منذ 6 سنوات #3
Ali Anani
منذ 6 سنوات #2
Ali Anani
منذ 6 سنوات #1