- Manage Content teams, responsible for maintaining SLA s, daily flow, scheduling, etc...
- Handling queries and escalations from agents, ex. with systems and tools, and clarifying policy guidelines.
- Oversee delivery of first class customer support through email, phone and chat for multiple properties and languages.
- Ensuring highest quality standards and administration of content audit process.Liaise with and provide support to internal external customers as needed.Metric driven, analyzing and reporting on team productivity and delivery of targets to Head of department
- Conducting 1:1 meetings and employee reviews (monthly, quarterly and annual performance reviews) and giving feedback contributing to employee development planning.
- Train new hires and current on areas requiring learning improvement.
- Foster team spirit and high employee morale.
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Operations Manager
منذ 3 أيام
Amazon Amman, الأردنManage day-to-day operations of a team of team managers and Associates including logistics, resource/equipment planning, staffing, quality control, and reporting · Oversee the hiring & training of new team members and support their development · Ensure productivity is maximized t ...
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Operations Manager
منذ 5 أيام
Abt Associates Amman, الأردنManage and provide guidance to project operations personnel · Reviews scopes of work for LCNs, or STTA for field-based operational/admin/logistics roles · Ensures that non-financial client audits are followed based on USAID/Abt procedures (such as operational audits (vehicle audi ...
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Operations Manager
منذ 4 أيام
Creative Associates International Amman, الأردنResponsible for day-to-day management of subcontracts with vendors. · Mentor staff responsible for arranging travel and logistics for staff and project equipment and inventory. · Provide timely and accurate reports on location of staff and assets and maintains proper hard and sof ...
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Operations Manager
منذ يوم
Broadnet Technologies Amman, الأردن· • Maintain constant communication with management, staff, and clients to ensure proper operation of the organization · • Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls. · • Meeting planned sales goals and setting in ...
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Operations Manager
منذ 11 ساعة
Creative Associates International Amman, الأردنEnsure streamlined operations systems in line with Creative and donor rules and regulations. · Provide administrative and logistical support to TAP. · Ensure an in-depth awareness of operational issues in the context of Jordan. · Streamline and maintain procurement processes to m ...
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Operations Manager
منذ 3 أيام
Amazon Amman, الأردنManage day-to-day operations of a team of team managers and Associates including logistics, resource/equipment planning, staffing, quality control, and reporting · Oversee the hiring & training of new team members and support their development · Ensure productivity is maximized t ...
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Operations Manager
منذ 5 أيام
Ministry Of Digital Economy and Entrepreneurship Amman, الأردنFacilitate coordination across teams/units within and outside the vertical, as well as with consultant team leads, to enable timely and quality deliverables · Financial Management and Optimization: Strategically monitor, oversee and optimize costs by driving optimization strategi ...
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Operations Manager
منذ يوم
Amazon Amman, الأردنManage day-to-day operations of a team of team managers and Associates including logistics, resource/equipment planning, staffing, quality control, and reporting · Oversee the hiring & training of new team members and support their development · Ensure productivity is maximized t ...
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Operations Manager
منذ 11 ساعة
Human Resources M.E. Amman, الأردنProvide inspired leadership for the organization. · Make important policy, planning, and strategy decisions. · Develop, implement, and review operational policies and procedures. · Assist HR with recruiting when necessary. · Help promote a company culture that encourages top perf ...
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Operations Manager
منذ يوم
myGwork Amman, الأردنManage day-to-day operations of a team of team managers and data associates including logistics, resource/equipment planning, staffing, quality control, and reporting · Oversee the hiring & training of new team members and support their development · Ensure productivity is maximi ...
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Operations Manager
منذ 11 ساعة
ForUs Portal Amman, الأردنManaging stock control and inventory checks. · Having a keen eye on budgets and budgetary changes. · Communicating changes in an order process to relevant parties. · Ensuring that health and safety regulations are followed. · Documenting procedures for third-party monitoring. · C ...
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Operations Manager
منذ 11 ساعة
GOAL Syria Amman, الأردنCollaborates with and supports all Amman based staff to deliver the required systems/operations support. · Maintains office efficiency by planning and keeping all office systems functioning. · Ensures compliance with applicable health, building, zoning, and safety licensing and c ...
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Operations Manager
منذ 11 ساعة
HotelShop Amman, الأردنImplements process improvements and best practices. · Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. · Handles incoming leads and tailor experiences for customers ...
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Operations Manager
منذ 4 أيام
Chemonics International Amman, الأردنImplement the recruitment and staffing needs of ERA TO1 in compliance with Chemonics and USAID guidelines; · Develop and maintain confidential personnel files for all CCN/local staff in electronic and hard-copy format including but not limited to employment agreements and modifi ...
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Operations Manager
منذ 3 أيام
Global Blockchain Show Amman, الأردنMidwest multi-disciplined engineering firm is looking to add a Senior Water Project Manager to their Chicago Team · Responsibilities: · Lead single/multi-disciplined projects including planning, development, and coordination · Assist with proposal preparation including project p ...
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Managers Finance and Operations
منذ يومين
FHI 360 Amman, الأردنSupport development of financial, administrative, human resources and operations management systems and processes required to support activity implementation, ensuring compliance with USAID rules and regulations, contract requirements, FHI 360 policies, and host government laws · ...
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Compliance Operations Manager
منذ 11 ساعة
Amazon Amman, الأردنDevelop and implement company policies and regulations. · Oversee all business operations relating to compliance including policies, investments, and procedures. · Design and monitor control systems to deal with violations of legal rules and internal policies. · Regularly assess ...
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Catalog Operations Manager
منذ 3 أيام
Amazon Amman, الأردنTroubleshoot and drive resolutions to ensure reliable and operationally effective flow of products, improve processes and reduce discrepancies · Work with various internal teams (e.g. supply chain, fulfillment center, technology teams) to help drive tools and process improvements ...
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Asst Operations Manager
منذ 3 أيام
Talabat Amman, الأردنRole Summary · We're looking for a Area Operations Assistant Manager to join the team and focus on growing our own Grocery Store "tMart", which is the region's first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidl ...
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Exams Operation Manager
منذ 11 ساعة
British Council Amman, الأردنDrive continuous improvement at country level in the efficiency/cost effectiveness/quality of service delivery · Use a range of standardised systems and processes to plan and coordinate effective, timely and cost-effective logistical support to enable the delivery of high-quality ...