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Operations Manager
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Amman

    Operations Manager - Amman, الأردن - myGwork

    myGwork
    myGwork Amman, الأردن

    منذ أسبوع

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    وصف
    • Manage day-to-day operations of a team of team managers and data associates including logistics, resource/equipment planning, staffing, quality control, and reporting
    • Oversee the hiring & training of new team members and support their development
    • Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
    • Partner closely with the research team to adapt to changing conventions, tooling developments, and expansion to new data areas
    • Collect, track, & present metrics related to processes, team accuracy and efficiency, and drive improvements in efficiency, throughput and cost across the organization
    • Partner with the Knowledge Management, Capacity and Workforce Planning to prioritize and manage regular operational workflows as well as associated training needs
    • Communicate effectively with other operations and/or program managers at other sites regarding risks, mitigation strategies, and success of project SLAs
    • Continuously evaluate tools and processes and offer solutions to ensure they are efficient, high quality, and scalable
    • Utilize strategic thinking to plan/develop team and site growth to support data delivery
    • Troubleshoot and resolve technical and logistical issues
    • Ability to lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues
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