- Knowledge of WAN/LAN/WLAN environments
- Basic knowledge of routers, switches, servers, broadband circuits, tylco circuits such as T1, T3, DS1, DS3, etc.
- Previous experience using an ITSM Tool
- Previous Experience using a network monitoring tool
- Understanding of ITIL Processes
- Customer focused
- Ability to multitask
- Good spoken and written English language skills
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