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    Operations and Marketing Representative - Amman, الأردن - The Alliance

    The Alliance
    The Alliance Amman, الأردن

    تم العثور عليها في: DrJobEn JO A2 - منذ 5 أيام

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    وصف

    About the job

    The Operations and Marketing Representative is a key player, dedicated to optimizing operational processes and amplifying marketing efforts. This role seamlessly integrates customer service and compliance with dynamic marketing strategies, embodying a commitment to service excellence, efficient workflow management, and robust brand promotion through various platforms and initiatives.

    Responsibilities

    • Assist in comprehending the full spectrum of AGBL and AGMX services and offerings, contributing to team objectives and operational continuity across both entities.
    • Support the Sample Receipt and Registration team in managing logistics and coordinating sample processing.
    • Aid in the development and implementation of data entry processes for patient details and contribute to the operational support of the Laboratory Information Management Systems (LIMS).
    • Coordinate with logistics teams to facilitate the shipment of samples and sample collection kits, ensuring timely dispatch and receipt.
    • Support strategic planning initiatives by providing input on operational needs and sample workflow requirements for AGBL and AGMX.
    • Track the Turnaround Time (TAT) of samples, from receipt to the release of reports, and assist in implementing strategies to enhance efficiency.
    • Provide support to the Customer Care team, ensuring adherence to established protocols and assisting in customer follow-ups and feedback collection.
    • Participate in customer satisfaction initiatives, assisting with post-service surveys, data compilation, and preliminary analysis.
    • Assist in overseeing the timely and accurate release of reports by the Customer Care team.
    • Support the formulation and documentation of Standard Operating Procedures (SOPs) and processes, contributing to system efficiency and reliability.
    • Help uphold customer service quality standards, participating in the evaluation of current practices and the identification of areas for improvement.
    • Assist in the preparation and review of operational reports, contributing data and insights to help track progress and identify areas needing enhancement.
    • Comply with company policies regarding punctuality, attendance, and reporting, contributing to a professional and efficient work environment.
    • Assist in inventory management, helping to ensure materials are available and properly maintained.
    • Contribute to high-level customer service efforts, assisting with problem resolution, root cause analysis, and follow-up actions.
    • Support database management initiatives, focusing on data entry, preliminary analysis, and record-keeping practices.
    • Adhere to and support compliance with industry standards, including ISO, DHA, and CAP, contributing to overall operational integrity.
    • Work in unison with the marketing team to manage and maintain brand consistency across all campaigns, while playing an instrumental role in the launch of innovative, target-specific promotions.
    • Undertake exhaustive market and client research to extract insigths.
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