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    IT Technical Support Tier-2 - Amman, الأردن - IOM-International Organization for MigrationJordan

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    وصف

    • Creates and maintains all user accounts and access rights
    • Receive and log problem calls or service requests with minimum delay
    • Attempt to resolve as many problems calls or service requests on initial contact
    • Perform tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
    • Diagnose and resolve any hardware, software, or connectivity problem with minimum delay
    • Log all actions including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc. using ticketing system

  • IOM-International Organization for MigrationJordan

    IT Technical Support Tier 2

    منذ 5 أيام


    IOM-International Organization for MigrationJordan Amman, الأردن

    Provide end user support and ensure that all ICT support requests and quires are logged in the helpdesk ticketing system and answered appropriately within the agreed service level of agreement (SLA), by taking the ownership of these requests, open, update and close them in the he ...

  • IOM-International Organization for MigrationJordan

    IT Technical Support Tier

    منذ 4 أيام


    IOM-International Organization for MigrationJordan Amman, الأردن

    Provide end user support and ensure that all ICT support requests and quires are logged in the helpdesk ticketing system and answered appropriately within the agreed service level of agreement (SLA), by taking the ownership of these requests, open, update and close them in the he ...

  • IOM-International Organization for MigrationJordan

    IT Technical Support Tier

    منذ 4 أيام


    IOM-International Organization for MigrationJordan Amman, الأردن

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