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Amman

    Field Service Technician - Amman, الأردن - Leidos

    Leidos
    Leidos Amman, الأردن

    تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

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    وصف
    • Duty hours on-site are 12‐hours per day, 7 days a week, plus commute time, and are subject to local labor law
    • On‐call 24x7, including weekends and holidays
    • Provide Tier I and II customer service support as part of a service desk team across multiple networks, facilities, and locations (in-person telephonically or electronically submitted via ticket system); escalate incidents to higher Tier II or Tier III when required
    • Complete basic and advanced hardware and infrastructure work including: cable management at both workstations and in-server rooms, workstation installations, checking UPS systems, replacing hardware components of laptops & desktops, basic printer maintenance, etc.
    • Remediate problems with Windows desktops, laptops, printers, digital senders, video teleconferences, VOIPs
    • Execute basic Active Directory tasks and manage NTFS permissions such as share folder access, etc.
    • Troubleshoot, diagnose and resolve software issues with MS Office and Outlook, Adobe, Java, PKIs
    • Apply patches and updates to workstations both locally and remotely, and using PowerShell, RDP
    • Track all work in designated incident database tools & systems (such as Remedy), ensure tickets are completed accurately and in a timely manner
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