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Support Manager
منذ 5 أيام
Norwegian Refugee Council Amman, الأردنLine management for support staff such as Finance, HR & Admin and Logistics. · Member of the Area Management Group · Compliance with and adherence to policies, guidance and handbooks and donor/auditor requirements · Provide input on operational support to the Area Plan of Action, ...
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Support Manager
منذ 4 أيام
Norwegian Refugee Council Amman, الأردنLine management for support staff such as Finance, HR & Admin and Logistics. · Member of the Area Management Group · Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements · Provide input on operational support to the Area Plan of Act ...
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Support Manager
منذ 4 ساعات
Crossover for Work Amman, الأردنConducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets). · Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findi ...
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Support Engineering Manager
منذ 5 أيام
Microsoft Corporation Amman, الأردنManage and lead a diverse and inclusive team of Support Engineers and Support Escalation Engineers, with focus on team performance. · Enable an environment in which people can do their best work, ensuring your team builds the customer focus, collaboration skills, technical expert ...
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Support Engineering Management
منذ يومين
Microsoft Corporation Amman, الأردنBe the CSD point of contact in region for CSS leadership. · Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities. · Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful. · Suppo ...
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Support Engineering Manager
منذ 4 أيام
Microsoft Amman, الأردن· • Nurture the Microsoft culture in the team, fulfilling the Model, Coach and Care expectations · • Commit to Performance Management & Recognition Program. · • Provide guidance and coaching to team for addressing highly complex, strategic financial and executive level cases, in ...
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Regional Support Manager
منذ 4 ساعات
Crossover for Work Amman, الأردنConducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets). · Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findi ...
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Director Support Engineering Management
منذ يومين
ACCOR Hotels Amman, الأردنAs we work to create a more connected customer experience across Microsoft we are focused on developing Connected Support Delivery (CSD). CSD is a customer-centric support delivery model for our most important commercial customers. As part of CSD, CSS Customer Aligned support res ...
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Director Support Engineering Management
منذ يومين
Microsoft Corporation Amman, الأردنBe the CSD point of contact in region for CSS leadership. · Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities. · Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful. · Suppo ...
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Technical Support Engineering Manager
منذ 4 ساعات
Microsoft Amman, الأردنNurture the Microsoft culture in the team, fulfilling the Model, Coach and Care expectations through: · Attract, Develop, and Retain Talent · Deliver Results Through Teamwork · Role Model Microsoft Values · Commit to Performance Management and Recognition Program. · Provide guida ...
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Supply Chain Support Manager
منذ 4 ساعات
Don Construction Products Amman, الأردنDevelop and implement procurement policies and procedures to ensure efficient and effective procurement practices. · Manage the procurement process, including identifying and selecting vendors, negotiating contracts, and purchasing goods and services. · Develop and manage procure ...
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Regional Support Manager Trilogy
منذ 6 أيام
Crossover Amman, الأردنCrossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes? · Are you a customer support veteran who relies on deep technical experience and leader ...
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Social Support Center Manager
منذ 4 ساعات
JOHUD Amman, الأردنProvide overall technical direction of the programme with consciousness to the context development of: "one refugee approach", Persons with Disabilities (PWDs), and Early Childhood. · Lead social protection programs within Social Support Center's efforts to develop policy solutio ...
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Senior Product Support Manager Trilogy Remote
منذ 4 ساعات
Crossover for Work Amman, الأردنMaking important decisions. · Our customer support organization is an efficient machine capable of handling hundreds of products, thousands of support tickets per week, and tens of thousands of customers worldwide. · Your job is to make sure the engine runs smoothly. · Ability to ...
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EY Amman, الأردنAbout the Role · Design and develop hardware design (schematic and PCB layout). · Work with design engineering and assist in transition of design prototypes into · cost efficient and high-volume · DTC, DFT, FMEA and DFM analysis · Communicate and work with software design team t ...
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Information Technology IT
منذ 4 ساعات
ArabWork Amman, الأردنEnglish version (french below) · MISSION · The main mission of the school psychologist is to provide psychological support to students, their parents and educational teams. · RESPONSABILITIESAnswering to individual requests from students, families and educational teams in relati ...
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AV Technician
منذ 4 ساعات
JACOBS Amman, الأردنTransporting, setting up, and installing media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks. · Setting up and performing electrical wiring, programming, and basic construction according to layout diagrams and schedules. · Dev ...
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Senior Consultant
منذ 4 ساعات
PwC Middle East Amman, الأردنManaging content development. · Resolving client queries and problems. · Managing and guiding junior consultants. · Supporting business development activities. · Performing financial analyses. · Assessing computing needs, shortcomings, and requirements. · Overseeing daily operati ...
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Marketing Coordinator
منذ 4 ساعات
Umniah Amman, الأردنDevelop strategic marketing initiatives and activities. · Implement marketing plans that include print, broadcast and online content. · Create branded advertising campaigns, and support the marketing and design teams by coordinating and collating content. · Setup tracking systems ...
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Senior Cost Controller
منذ 5 أيام
CGC - Combined Group Contracting Company K.S.C.C Amman, الأردنDeveloping internal control guidelines, policies, and procedures for budget accounting, cash and credit management, administration, and other activities. · Coordinating and directing budgeting, procurement, investment activities, and financial planning. · Ensuring compliance with ...
Support Manager - Amman, الأردن - SquareOne Technologies
وصف
Manage and triage incidents and service request assigned to team queues in Zohodesk
· Possess or quickly gain detailed knowledge of the work done by the application development teams to effectively document and support the applications
· Develop and mentor the team to transition from a L1/L2 to a L2/L3 support skill level
· Verify that all necessary requirements, incident details, sample data, and other supporting information is provided with each incident or service request submitted
· Assign tickets to team members based upon current workload, subject matter, complexity, expected delivery date, and resource availability