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    Support Manager - Amman, الأردن - SquareOne Technologies

    SquareOne Technologies
    SquareOne Technologies Amman, الأردن

    منذ يومين

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    وصف

    Manage and triage incidents and service request assigned to team queues in Zohodesk

    · Possess or quickly gain detailed knowledge of the work done by the application development teams to effectively document and support the applications

    · Develop and mentor the team to transition from a L1/L2 to a L2/L3 support skill level

    · Verify that all necessary requirements, incident details, sample data, and other supporting information is provided with each incident or service request submitted

    · Assign tickets to team members based upon current workload, subject matter, complexity, expected delivery date, and resource availability


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