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Amman

    Specialist Key Accounts Operations - Amman, الأردن - Talabat

    Talabat
    Talabat Amman, الأردن

    تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام

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    وصف
    • What's On Your Plate?
    • Own key account onboarding processes including scanning inventory for catalogue creation & ensuring 100% accuracy and completion of assortment information setting up branches across platforms & setting up opening hours
    • Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalogue, price changes etc)
    • Actioning vendor changes i.e. opening hours, contact numbers, assortment
    • Responsible for updating vendor's assortment catalogue and integrations process for assortment, inventory management & price updates
    • Regularly reviewing vendor's assortment looking at orders generated & top out-of-stock worst offenders; sharing reports with the local ops manager
    • Generating performance reports supported with detailed data analysis to drive the right focus on key improvement areas
    • Regularly visiting vendors to build strong on-the-ground relationships and leverage these to drive improvements, understand key pain points and best practices
    • Provide operational oversight on vendors' performance
    • Daily review of performance & monitoring of inventory/price updates, identifying any issues and resolving to ensure correct availability & prices
    • Responsible for ensuring vendors have the right training, tools (devices etc) and processes in place ensuring local tracking, implementation and vendors compliance
    • Vendors' point of contact for any technical or process issues, creating incident tickets / providing guidance/solutions immediately
    • Collaborate with other VCs within the market and across the region for best practices and lessons learned
    • Consistently able to prioritise by focusing on high-impact/critical tasks and multi-task
    • Ability to react to local market issues with appropriate solutions and escalate to local Ops Manager, where necessary
    • Communicating key trends, opportunities and issues effectively to local operations managers and key account managers
    • What Did We Order?
    • Strong vendor operational knowledge
    • Ability to document processes and guidelines
    • Ability to work with data and highlight key insights
    • Ability to solve minor issues efficiently, understand which issues require escalation and propose documents/changes to mitigate
    • Ability to build relationships, motivate peers and manage upwards
    • 3+ years experience in an operational role
    • Understands grocery operations
    • Ability to build relationships, motivate peers and manage upwards
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