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    Central Flow Lead - Amman, الأردن - Amazon

    Amazon
    Amazon Amman, الأردن

    منذ 4 أيام

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    وصف
    • The Central Flow Lead is responsible for managing volume and workflow of multiple Fulfillment Centers (FCs) from a remote centralized location.

      This positions requires the candidate hired to work a mandatory night shift schedule and, if necessary, odd or long hours.

      Responsibilities
    • Manage the workflow of order across multiple processes.
    • Manage customer experience while minimizing fulfillment cost across multiple FCs.
    • Be responsible for communication of workflow status with Operations Managers and Area Managers and escalation of any Customer Experience risk, SLA failure risk, or deviation from Standard Work.
    • Act as an advisor to the FC operations and senior operations team based on their holistic view of work flow throughout the FC.
    • Facilitate communication between multiple areas of the operation.
    • Provide operational insights to the Amazon Fulfillment Technology (AFT) team and work with them to develop advanced and intuitive automated flow control for FC operations.
    • Manage flow settings for multiple process paths in outbound operations for multiple Fulfilment Centers based on shift plan.
    • Understand the boundary of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management.
    • Execute outbound flow operations and communicate the Customer Experience risks and performance opportunities to FC operations in a standardized manner.
    • Execute and develop shift plans based on FC operational requirements and adjust as variables change.
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