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Amman

    Support Engineer Cloud Identity - Amman, الأردن - Microsoft

    Microsoft
    Microsoft Amman, الأردن

    تم العثور عليها في: DrJobEn JO A2 - منذ يوم

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    وصف
    • Responsible for the customer support experience with Microsoft
    • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
    • Identify cases that require escalation (either technically or strategically)
    • Create and maintain incident management requests to product group/engineering group
    • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
    • Provide ramp activities, knowledge sharing, technical coaching and mentoring
    • Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
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