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Amman

    Area Manager - Amman, الأردن - Amazon

    Amazon
    Amazon Amman, الأردن

    منذ أسبوع

    Default job background
    وصف
    • Defining, building and responsible for the execution of transportation processes, right from Fulfillment centers to sortation hubs and further to the last mile Delivery center network.
    • Responsible for Hiring, training and building up a highly motivated workforce for sort hubs with support from HR and training team , to meet the operational requirements for the city , continuously meeting the high bar on quality and productivity.
    • Ensure enough bandwidth in these sites for peak time volume management.
    • Coordinate with Finance, CS, FC and Projects team to matters related to city operations.
    • Conduct the performance appraisals of the team members and mentor them for handling efficient operations.
    • Continuously improve the defined processes and attain a sustained performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
    • Analysis of the data reports to identify performance bottlenecks and improve the performance.
    • Implement the formal process control and process improvement mechanisms such as Kaizen
    • Essential Skills
    • Strong leadership capabilities and people management skills
    • Ability to work under pressure situations
    • Ability to work in ambiguous situations.
    • Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be done to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
    • Ability to set and achieve timelines for tasks: Set realistic and stretching performance expectations for self and others. Regularly reviews progress and acts to ensure optimal results for the business.
    • Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
    • High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer's needs.
    • Analytical Skills: Effectively analyses and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
    • Understands line haul management.
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