Senior Networking EngineerSD-WAN - Amman, الأردن - SITA

وصف

• About the job

  Overview
  
  WELCOME TO SITA
  
  SITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
  
  Ready to redefine air travel? The journey starts here, with you at SITA.
  
  About The Role & Team
  
  This is an exciting opportunity to become an integral part of the SITA GNCC team. The role is an L3/Expert/SME role, responsible for building and deploying the service configuration including operational fault management for SITA-managed VERSA SDWAN solutions, The ideal candidate will be responsible for configuring and troubleshooting LAN, WAN, and SD-WAN, solutions to resolve our customers' technical issues.
  
  Please note that the Job title on SITA contract for this role will be Senior Specialist/Engineer Service Transition as aligned with our internal career framework.
  
  What You Will Do
  
• Responsible for the design, implementation, configuration, and support of SD-WAN Underlay and Overlay.
• Managing and maintaining the operational integrity of the company's security and data networks and will be required to respond to incidents and alerts and provide occasional out-of-hours technical support.
• Day-to-day configuration, management, and operations of firewalls, load balancers, SD-WAN architectures, and WAN automation technologies.
• Participating in the planning, deployment and delivery of network-related projects including the elements of global SD-WAN deployment.
• Gather information and configure different templates available in Versa SD-WAN, create Device Groups and Devices, and then onboard devices using the main provisioning and onboarding methods.
• Oversee the SD-WAN managed service for customers, ensuring that configurations are optimized.
• Implementation, Deployment, L2/L3 Support for network devices, LAN, WAN, Firewall, Network troubleshooting/ configuration etc.
• Working knowledge of Datacenter switching e.g., Cisco Nexus, ACI.
• Working knowledge of the following routing protocols: BGP, OSPF; and optional for EIGRP, RIP, QOS.
• Experience in troubleshooting Cisco routers, switches & firewalls (ASA & PALO ALTO).
• Schedule updates for customer services and participate in meetings and reviews with customers, providing reports on the performance and projects.
• Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements.
• Experience in network automation through scripting languages such as Python Ansible, Jason etc is a plus.
• Handle customers' technical enquiries as well as service-related enquiries.
• Support knowledge sharing and training, both internally and with customer teams.
• Support the Project Manager and/or Customer Success Specialist with the coordination of the final delivery/migration steps
• Provide insights and recommendations regarding customers' networks and their optimization and perform the role of operations specialist during the shift to monitor SLA/ OLA and ensure all measures are taken to avoid breaches.
  
  
• Qualifications
  
  EXPERIENCE:
  
• 8-10 years of experience in the Information Technology / Telecom Industry.
• Degree or equivalent experience in Engineering and Computer Technologies is a must.
• Proven track record in producing, communicating, and documenting successful technical customer solutions.
• Working Experience on enterprise customers projects: Network Solutions (MPLS & SDWAN).
• Must demonstrate a strong understanding of Firewalls Architecture with hands-on experience.
• Must have strong experience with Complex Routing & Switching Environments.
• Ability to work independently is critical.
• Experience in implementing patches.
• Strong troubleshooting and problem-solving skills.
• Strong Customer Support and interpersonal skills are required.
• Change management/ Project Management knowledge along with ITIL knowledge.
• Be autonomous and agile in changing environments, with a sense of initiative and proactivity.
• Strong communication & Analytical skills.
• Quality and process-oriented.
• Attention to detail, understanding of process interlocks and dependencies.
• Proficiency in English is a must.
• CCNA/NP is mandatory.
• Any Security Associate level certification is mandatory.
• Hands on experience in the following tech stack: MPLS IPVPN, SDWAN VERSA (Preferred) / Viptela/Cisco, Network Boost, Riverbed, Z-Scalar, Voice - IP Telephony & security, routing protocols such as OSPF, EIGRP, BGP, RIPV2, MPLS, MPLS VPN, VoIP, ISDN DDR, Dial Solutions (PPP/L2F), Switching, DSL, IPSEC, GRE, Tunnelling, Underlay & Overlay protocols. Cat2900 series, Cat3550/3650 series, Cat3750, Cat4500, Cat6500 series, Nexus switches, Wireless LAN.
  
  
• Nice-to-have
  
• Hands on experience in Virtualization Technologies.
• Associate level SDWAN Certification.
  
  
• What We Offer
  
  SITA's workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
  
  Work Flexibility: Work from home up to 2 days/week (depending on your Team's needs).
  
  You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.
  
  Employee Wellbeing: Employee Assistance Program (EAP) provided by SITA is a yearly free service for practical advice in any part of your life.
  
  Professional Development: Unleash your potential with our training offers via Coursera
  
  Flex-location: Benefit for 26 working days from anywhere around the world each year
  
  Competitive benefits according to the local market