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    IT and Services Supervisory Engineer - Amman, الأردن - Orange Jordan

    Orange Jordan
    Orange Jordan Amman, الأردن

    تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام

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    وصف

    To Supervise the networks alarms on 24/7.

    To handle the customer individual/mass complaints on 24/7 according to the agreed ITN-BU SLAs.

    To diagnose faults properly so that faults are dispatched to the right team and on-time (to save time, cost & efforts).

    To report faults (through FT creation & phone calls) on time.

    To create incident SMS for all types of incidents (minor, major & critical) to alert all concerned in ITN and BUs.

    To apply the escalation procedure when faults exceed the target TTR (Time To Repair).

    To follow-up with the faults resolutions until they are finally resolved.

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