Excellent knowledge of Fintech industry, products, and services.
Excellent knowledge of problem solving techniques, agent utilization tools & techniques, customer care channels, customer care applications, lead generation and referral.
Excellent knowledge of customer care processes and procedures.
Good command of English language both speaking and writing.
Good command of computer skills (MS Office).
Excellent command of communication skills .
Good knowledge of risk management fundamentals.
Projects coordination:scoping/planning/budgeting
Customer Support: Help desk support methods and techniques and business representation
Vendor Management
Testing: Software testing, testing and quality assurance
Excellent command of MS Office
Excellent command of English language writing and speaking
مستخدمون من المهنة Back Office Team Leader- UWallet في Amman