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Amman

    Senior Operations Manager - Amman, الأردن - Nuqtat Al Taknalojia

    Nuqtat Al Taknalojia
    Nuqtat Al Taknalojia Amman, الأردن

    تم العثور عليها في: DrJobEn JO A2 - منذ 3 أيام

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    وصف
    • Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets.
    • To proactively maintain regular engagement with key client contacts in line with client expectations.
    • Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures
    • Responsible for the development of the operational talent pool by optimising the skills of the existing team, in partnership with our internal recruitment teams to attract the very best external talent, in line with the agreed framework, succession planning will be in place to ensure key roles are filled and individual talent is recognised
    • To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business and also that they understand the needs of their teams
    • Successfully delivering and managing peak trading period in the retail industry
    • Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics
    • The continuous identification implementation of operational best practice through interaction with the wider team
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