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    Service Desk Coordinator - Amman, الأردن - DHL Express

    DHL Express
    DHL Express Amman, الأردن

    منذ 3 أيام

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    وصف


    • Handle all import requests in accordance with service standards and processes(Remote booking global procedure)


    • Deliver best in class customer service by fulfilling each customer's needs while adhering to DHL policies


    • Respond to customer queries regarding information on prices, customs requirements shipping Queries etc, through MCT(Multichannel Tool), CS Hotline.


    • Offer customer the suitable DHL shipping service based on customer needs.


    • Assign booking through DHL tools for Receiver paid Customers.


    • Identify potential for selling additional services and products (e.g. Insurance, time definite delivery, packaging, Extended liability, proactive trace , DTP etc) during the course of interacting with customers and proactively sells these to generate additional source of revenue.


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