- The CSA Team Lead is responsible for line managing dedicated group(s) of staff and responsible for planning and utilization of staff resources, assigned budget, objective setting and performance follow-up.
It is also expected that the CSA Team Lead may contribute to regional/global work tasks as delegated.
Typical Accountabilities
- Leadership of dedicated group, building the team spirit, developing team style and behaviour.
- Ensures adequate resources for the CSA tasks assigned.
- Ensures that the workload of direct reports is adequate.
- Development and performance management of direct reports.
- Ensures that direct reports have development and training plans, according to IDP process.
- Coaches the direct reports on a regular basis, and plans/organises coaching with external providers if needed.
- Prepares salary and bonus proposals for direct reports based on their performance in close collaboration with responsible CH/DSMM and local HRBP.
- Contributes to efficient SMM organisation and its functioning at country level by working closely with responsible CQAD/CH/DSMM.
- Contributes to successful delivery of SMM study delivery country level targets to plan, with speed and quality.
- Contributes to the quality improvement of the study processes and other procedures.
- Ensures completeness and timeliness of the eTMF to maintain it "Inspection Ready".
- Provides direction to CSAs in resolving any key issues identified.
- Supports SMM region in initiatives/activities as agreed with CH/DSMM.
- Ensures that CSA's activities at country level comply with local policies and code of ethics.
- Upon defined departmental needs, leads the practical setting of new vendor including 3PRM and contracting process liaising with purchase team, in line with international and local codes.
Skills
- Excellent interpersonal skills.
- Manage change with a positive approach for self, team and business. Sees change as an opportunity to improve performance and add value to business.
- Excellent organisational, analytical, influencing and negotiation skills ensuring successful conduct of responsibilities.
- Excellent presentation and communication skills, verbal and written.
- Excellent knowledge of spoken and written English.
- Good ability to learn and to adapt to work with IT systems.
- Ability for national and international travel.
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