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    Freelance Player Support Agent - Amman, الأردن - TransPerfect

    TransPerfect
    TransPerfect Amman, الأردن

    منذ 5 أيام

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    وصف
    • Our Player Support department supports over 1,000 game developers across the globe. We're currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top-class support in a fast-paced and active environment. Working conditions: Freelance collaboration for full time remote work (40 hours per week). Position responsibilities:
    • Processing questions and problems from users through a ticketing system
    • Answering queries on blogs and forums as well as social media channels
    • Getting familiarized with the games so you can advise players
    • Getting creative in finding solutions to technical problems and bugs
    • Encouraging user loyalty by providing an outstanding service
    • Contributing to studio-wide community strategies
    • Supporting the community managers with ad-hoc tasks
    • Essential skills and experience required:
    • Experience in Customer Service roles or similar
    • Native level of Spansih
    • Strong written and verbal communication skills in English (knowledge of additional languages is a plus)
    • Passion for gaming and ideally experience working in the gaming industry
    • Basic knowledge of social media from both user and professional points of view
    • Keen to work in an international environment
    • Excellent organizational skills, ability to multitask and adapt to changing priorities
    • Good knowledge of MS Office
    • Excellent interpersonal skills
    • Ability to work independently with minimal supervision as well as part of a wider team
    • Strong analytical, troubleshooting, problem-solving and decision-making abilities
    • Critical thinking skills to be able readily offer clients and players innovative solutions
    • We offer:
    • An opportunity to hone and improve your skills by applying them to a diverse variety of engaging gaming projects
    • The chance to work closely with a team of like-minded people in a fast-paced, multicultural environment
    • Valuable and transferable work experience in the games industry
    • Ongoing training and professional self-improvement opportu
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