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    Telephone Operator - Amman, الأردن - St. Regis Hotels & Resorts

    St. Regis Hotels & Resorts
    St. Regis Hotels & Resorts Amman, الأردن

    تم العثور عليها في: DrJobEn JO A2 - منذ يوم

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    وصف
    • Answers incoming calls.
    • Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
    • Places outgoing calls.
    • Receives guest messages and deliver the same to the guest.
    • Logs all wake-up call requests and performs wake-up call services. wake-up call services.
    • Provides information about hotel services to guests.
    • Understand the telephone operator board or PBX switchboard operations.
    • Provides paging services for hotel guests and employees.
    • Knows what action to take when an emergency call is required.
    • Assists in reporting telephone equipment or service complaints and problems.
    • Following telephone etiquette.
    • Trains or assists with training new telephone operators in performance of job duties.
    • To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
    • Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
    • Must be polite and courteous while answering the phone.
    • Open and close telephone functionality on the hotel front office software.
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