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Amman

    Reservation Agent - Amman, الأردن - IHG Hotels & Resorts

    IHG Hotels & Resorts
    IHG Hotels & Resorts Amman, الأردن

    منذ 4 أيام

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    وصف
    • Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel's reservations system; process reservations from the sales, reservations centers or travel agencies/wholesalers. Designate and apply appropriate travel agency commissions.
    • Up-sell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods.
    • Process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system.
    • Stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting. Complete daily logs according to established procedures.
    • Promote team work and quality service through daily communications and coordination with other departments. Notify sales of any group bookings.
    • May assist with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports.
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