وظائف
>
Amman

    Reservations Agent - Amman, الأردن - Accor

    Accor
    Accor Amman, الأردن

    منذ 9 ساعات

    Accor background
    وصف
    • Job Description
    • Consistently offer professional, friendly and engaging service.
    • Book and enter room reservation requests using the Property Management System.
    • Process reservations by mail, telephone, e-mail, fax or any OTA's System.
    • Process reservations from sales offices, other hotel departments and travel agents or company.
    • Knowledge of available room types, as well their location and layout.
    • Knowledge the selling status, rates and benefits of all packages.
    • Knowledge of hotel facilities.
    • Handling guest special requests, preferred room type, offering smoking or non-smoking room.
    • Offering Hotel policies: children policy, cancellation and modification policy check in & check out time policy, guarantee policy.
    • Communicate with other departments for VIP guests, or any special requests to be arranged by other departments.
    • Co-ordinate airport pickups and other transportation requests.
    • Knowledge of contracted policies with other companies, agents and OTA's.
    • Reporting to the Reservation Director for all reservation requests, or any new information should be known as well any difficult situation.
    • Enter rooming lists while ensuring accuracy, as required.
    • Update reservations ensuring a flawless check in and check out process.
    • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
    • Liaise with Sales and other departments as required.
    • Answer telephone and email inquiries in a timely manner (when the working hour time).
    • Assist guests regarding hotel facilities in an informative and helpful way.
    • Follow department policies, procedures and service standards.
    • Follow all safety policies.
    • Other duties as assigned must be followed.
    • Handling reservation filing procedures.
    • Prepare daily reservation file, to be delivered to the Front Desk.
    • Shares knowledge and skills with other colleagues and departments.
  • ACCOR Hotels

    Reservations Agent

    منذ 6 أيام

    ACCOR Hotels Amman, الأردن

    Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional · As a Reservations Agent effective and engaging communication is the key when speaking to fellow Colleagues and Guests · Rep ...

  • Accor

    Reservations Agent

    منذ 9 ساعات

    Accor Amman, الأردن

    Company Description · Fairmont Amman offers travelers and residents of Amman luxury accommodations in 317 spacious guest rooms and suites, including Fairmont Gold, the hotel's exclusive hotel within a hotel. With a modern, beautiful architectural design and stunning interiors, we ...

  • MARRIOTT International

    Reservations Agent

    منذ 5 أيام

    MARRIOTT International Amman, الأردن

    Position Summary · Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. · Verify availability of room type and rate. · Explain guarantee, special rate, and cancellation ...

  • MARRIOTT International

    Agent-Reservations

    منذ يوم

    MARRIOTT International Amman, الأردن

    About the job · Non-Management Marriott International is an equal opportunity employer. We believe in employing a diverse workforce and maintaining an inclusive, people-first culture. · We are committed to non-discrimination on any protected basis, such as disability and veteran ...

  • marriott hotel

    Reservation Agent

    منذ 4 أيام

    marriott hotel Amman, الأردن

    Answer phones and assist customers in making, altering, or canceling reservations · Respond to emails with reservation information, confirmations, and additional details · Advise customers regarding ongoing promotions or available upgrades that may enhance their experience · Answ ...

  • ibis Amman Hotel

    Reservation Agent

    منذ 9 ساعات

    ibis Amman Hotel Amman, الأردن دوام كامل

    Assisting and advising customers who may be choosing from a variety of travel options. · Making reservations for customers based on their various requirements and budgetary allowances. · Checking the availability of accommodation or transportation on the customers' desired travel ...

  • IHG Hotels & Resorts

    Reservation Agent

    منذ يومين

    IHG Hotels & Resorts Amman, الأردن

    Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel's reservations system; process reservations from the sales, reservations centers or travel agenci ...

  • MARRIOTT International

    Complex Reservations Agent

    منذ 5 أيام

    MARRIOTT International Amman, الأردن

    Reservation Agent Responsibilities: · Assisting and advising customers who may be choosing from a variety of travel options. · Making reservations for customers based on their various requirements and budgetary allowances. · Checking the availability of accommodation or transport ...

  • MARRIOTT International

    Multi Property Reservation Agent

    منذ 5 أيام

    MARRIOTT International Amman, الأردن

    Position Summary · Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. · Explain guarantee, special rate, and cancellation po ...

  • Accor

    Reservations Supervisor

    منذ 9 ساعات

    Accor Amman, الأردن

    Company Description · Fairmont Amman offers travelers and residents of Amman luxury accommodations in 317 spacious guest rooms and suites, including Fairmont Gold, the hotel's exclusive hotel within a hotel. With a modern, beautiful architectural design and stunning interiors, we ...

  • Qatar Airways

    Reservations Ticketing Supervisor

    منذ 9 ساعات

    Qatar Airways Amman, الأردن

    Handle customer requirements /cases professionally minimize customer waiting time. · Support Travel Agents with seat confirmation and arrange VIP Bookings/ ticketing queries. · Support staff and customers to resolve difficult issues /problems pertaining to Reservations and Ticket ...

  • Royal Jordanian Airlines

    Call Center Agent

    منذ يوم

    Royal Jordanian Airlines Amman, الأردن

    Servicing incoming reservation calls and emails from direct customers, Agents & RJ Agent offices worldwide for all RJ services · Delivering service quality to the highest level · Issuing all passenger e-tickets and other customer documentation, to complete all customer bookings a ...

  • IHG Hotels & Resorts

    Cluster Reservation Supervisor

    منذ 4 أيام

    IHG Hotels & Resorts Amman, الأردن

    b Overview · To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet targets. · DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS: · Works within all pre-set budgetary limits · PEOPLE: · Esta ...

  • Accor

    Guest Relations Agent

    منذ 9 ساعات

    Accor Amman, الأردن

    Company Description · Fairmont Amman is offering a career opportunity for an energetic and experienced Guest Relations Agent. · What is in it for you? · Employee benefit card offering discounted rates in Accor worldwide. · Learning programs through our Academies · Opportunity to ...