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    Customer Onboarding Specialist - Amman, الأردن - ZenHR

    ZenHR
    ZenHR Amman, الأردن

    منذ 4 أيام

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    وصف
    • Handling ZenHR onboarding projects within the required SLA across the MENA region.
    • Educate customers on the customer journey and what to expect during the implementation and on-boarding.
    • Help ZenHR customers set-up their accounts, populate their data, apply their policies and educate their employees on how to use the system.
    • Create handover documents, delivery presentations and technical reports for each project as per the provided templates.
    • Update the project management software and company CRM with detailed updates of project progress.
    • Conduct client online and on-premise meetings to facilitate the on-boarding process.
    • Perform client trainings to educate them on ZenHR and HR best practices.
    • Advanced data collection, parsing and cleansing using Excel, Google sheets etc..
    • Attend regular product and industry trainings to be up to date with new features and market requirements.
    • Attend pre-sales meetings to display advanced system features and explain the on-boarding process.
    • Proactively solve customer issues, should they arise during the on-boarding process.
    • Make regular phone calls and send official e-mails to new customers with updates on the progress of their projects.
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