- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise-Telesales-
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
-
Call Center Agent
منذ 13 ساعة
Royal Jordanian Airlines Amman, الأردنServicing incoming reservation calls and emails from direct customers, Agents & RJ Agent offices worldwide for all RJ services · Delivering service quality to the highest level · Issuing all passenger e-tickets and other customer documentation, to complete all customer bookings a ...
-
Call center agent
منذ 13 ساعة
Zoom Group Amman, الأردنA Call Center Agent customer service employee is required to work for an e-commerce company on Radio and TV Street Requirements: - She has computer knowledge - Knowledge of using email - Knowledge of using social media sites - Knowledge of using Microsoft Office - Residents of ne ...
-
Call Center Agent
منذ 4 أيام
Tebcan Amman, الأردنMaintain a positive, empathetic and professional attitude toward patients at all times. · Communicate with customers through various channels. · Book patient appointments / medical surgeries with doctors in the network. · Respond promptly to patients' inquiries. · Keep records of ...
-
Call Center Technical Agent
منذ 5 أيام
Zain Jordan Amman, الأردنProviding technical assistance to customers subscribed to Enterprise, Broadband , ETTH, FTTH and Hosting services · Providing assistance concerning billing and service terms and procedures to customers · Resolving the customers problems through guidance, recommending proper solut ...
-
EverCommerce Amman, الأردنResponsibilities: · Make outbound calls · Respond to Inbound calls · Ability to convince clients of certain types of products · Ability to warm transfer interested customers to the appropriate buyers and according to the criteria set by the program. · Cross sale additional servic ...
-
Head of Customer Support
منذ يومين
Crossover for Work Amman, الأردنPut knowledge at the center of the organization. We want our knowledge base to drive agent training and answer all customer questions before they are even asked. You will lead both the human writing team and the AI team that directs our Autobot. The Autobot currently solves 30% o ...
-
Head of Customer Support
منذ يومين
Crossover for Work Amman, الأردنPut knowledge at the center of the organization. We want our knowledge base to drive agent training and answer all customer questions before they are even asked. You will lead both the human writing team and the AI team that directs our Autobot. The Autobot currently solves 30% o ...
-
Global Manager- Customer Success
منذ 3 أيام
Aramex Amman, الأردنSetting KPIs and performance matrix for Contact Center agents at the shared services center. · Monitor and enhance the overall CS & CC team performance. · Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) · Set KPI's and condu ...
-
Exhibition Director
منذ يومين
Nabulsi and Al-Omd Amman, الأردنA major Jordanian company working in the field of selling building materials in general, porcelain and ceramic tiles, Jacuzzi, sanitary ware and water mixers in particular, and it is the agent of several international companies in Jordan, looking for an exhibition manager · Disti ...
-
Project Agent – CBR
منذ 6 أيام
Humanity & inclusion (the new name of handicap international) Amman, الأردن دوام كامل" · VACANCY ANNOUNCEMENT · Project Agent – CBR · THE ORGANIZATION: · Handicap International is an independent and impartial international aid organisation working in situations of poverty and exclusion, conflict and disaster. Working alongside persons with disabilities and other ...
-
Project Supervisor " 2 Positions"
منذ 6 أيام
Humanity & inclusion (the new name of handicap international) Amman, الأردن دوام كامل" · VACANCY ANNOUNCEMENT · Project Supervisor - 2 positions · THE ORGANIZATION: · Handicap International is an independent and impartial international aid organisation working in situations of poverty and exclusion, conflict and disaster. Working alongside persons with disabilit ...
-
Customer Service Advisor Call Center
منذ 3 أيام
Zain jordan Madaba, الأردن دوام جزئيCustomer Service Advisor ( Call Center ) - Madaba Resident (Part Time) · Zain Jordan is actively recruiting for a Customer Service Advisor Agent. · You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional ...