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Amman

    Global Manager- Customer Success - Amman, الأردن - Aramex

    Aramex
    Aramex Amman, الأردن

    تم العثور عليها في: DrJobEn JO A2 - منذ أسبوع

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    وصف
    • Setting KPIs and performance matrix for Contact Center agents at the shared services center.
    • Monitor and enhance the overall CS & CC team performance.
    • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
    • Set KPI's and conduct quarterly performance review.
    • Identify and address customer needs and challenges.
    • Analyze sources of service failures, identify probable root causes, and recommend solutions
    • Recommend new technologies or trends to enhance the customer experience
    • Manage customer experience and identify opportunities for improvement
    • Heavy optimization and efficiencies, driving operating and structure costs down.
    • Ability to deep dive into processes, identify bottlenecks, eliminate waste and pragmatically implement new ones.

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