- Drive and deliver the IT service management framework to make sure it aligns with the overall department goals and JIGPC strategy.
- Lead continuous service improvement initiatives to enhance the service provided by the service operations team through utilizing international IT standards and best practices.
- Maintains targeted relationships with all departments and other Enterprise IT teams in executing IT enterprise service delivery mechanisms, meeting service level requirements and resolving service delivery issues across services within the operations portfolio.
- Manage the design and development of IT service management policies, procedures, SLAs, guidelines and plans to ensure that JIGPC users are getting the acceptable level of IT services.
- Establish and maintain IT service management controls aligned with COBIT best practices for an effective IT operation.
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Delivery Manager
منذ 5 أيام
OPTIMIZA Amman, الأردنReview customer orders and plan and coordinate delivery activities · Build positive and productive working relationships with customers for business growth. · Analyze and troubleshoot delivery issues in a timely fashion. · Manage a delivery team to ensure timely and accurate cust ...
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B2B Delivery Manager
منذ 5 أيام
Quadcode Amman, الأردنIn this role, you will collaborate with various teams and individuals within the organization to achieve business goals: B2B Commercial, B2B Division, Customer Support, Production, and SaaS Development teams (regular meetings, email, Targetprocess, Slack). We operate according to ...
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Service Delivery Manager
منذ 8 ساعات
Vardot Amman, الأردنMaintaining positive relationships with customers. · Identifying customer needs and overseeing service delivery within the business context. · Leading the service delivery team, managing conflict, and ensuring the teams processes and tasks are carried out efficiently. · Managing ...
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Evidence Delivery Manager
منذ 5 أيام
AstraZeneca Amman, الأردنReady to embark on a rewarding career at the forefront of ground-breaking discoveries? Our organization seeks an accomplished Evidence Delivery Manager to be a part of our robust and dynamic team. As a significant player in the industry, we continuously aim for innovation and cel ...
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Manager Security Delivery
منذ 6 أيام
Specialized Technical Services Amman, الأردنAdministration of security controls including SIEM, Firewalls, vulnerability management, IPS, etc. · Real time monitoring of SIEM solution and other security tools in a SOC environment and reporting incidents to clients within the agreed SLA · Full Investigation of security incid ...
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Test Delivery Manager
منذ 3 أيام
TestCrew | Software Quality & Testing Amman, الأردنDefine project scope, goals and deliverables that support business/project goals in collaboration with senior management and stakeholders. · Develop full-scale test strategies and plans and associated communications documents/process. · Effectively communicate project expectation ...
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Delivery Fleet Operations Manager
منذ 4 أيام
Basket Amman, الأردنFully responsible for the management of our pool of shoppers and for all the associated · operational processes · Managing the recruiting process and the funnel for the shoppers (sourcing, lead generation, · onboarding then activation). · coordinate with the other teams within op ...
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PwC Middle East Amman, الأردن دوام كاملEstablished in the region for 40 years, PwC has around 8,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the ...
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Storekeeper
منذ 4 أيام
W hotel Amman, الأردنReceive and stage merchandise by department, mark appropriately for placement in facility, and deliver merchandise to appropriate department. Stack received merchandise on pallets or carts. Complete requisition forms for inventory and supplies. Notify manager/supervisor of low st ...
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Senior Consultant
منذ 3 أيام
EY Amman, الأردنOversee and improve engagement delivery governance to achieve higher level of delivery quality · Manage multiple engagements overseeing engagement managers and directing their delivery efforts · Consult and interface with c-level executives to build trust, manage escalations, pr ...
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Exams Operation Manager
منذ يومين
British Council Amman, الأردنDrive continuous improvement at country level in the efficiency/cost effectiveness/quality of service delivery · Use a range of standardised systems and processes to plan and coordinate effective, timely and cost-effective logistical support to enable the delivery of high-quality ...
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Evidence Portfolio Delivery Director
منذ 5 أيام
AstraZeneca Amman, الأردنPrimary purpose of the role Lead the development and provision of business functions to support the delivery and oversight of Water Infrastructure NSW's programs and projects, including reporting, project reviews, project management services, and information management systems. · ...
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Research Manager
منذ 8 ساعات
Refinitiv Limited Amman, الأردن· • Motivate, manage and lead a high-performance team responsible for client due diligence product delivery. Develop and manage resources in Jordan, both headcount and contractors, working on compliance reviews, due diligence and other services related products and solutions to ...
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Scrum Master
منذ 4 أيام
Crossover for Work Amman, الأردنYou will be responsible for end-to-end process coordination across multiple stages - from consuming the use cases and the business value to converting them to a robust, scalable and high performance solution. · an expert on Agile Delivery Methodologies - Scrum, Kanban and SAFe · ...
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ETIC Microsoft Dynamics CRM Developer
منذ 3 أيام
PwC Middle East Amman, الأردنa purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skil ...
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Partner Technical Advisor
منذ 8 ساعات
Microsoft Amman, الأردنProvide technical and SME coaching for Delivery Partner (DP) Engineers/Advocates · Partner with the Support Delivery Manager (SDM) and CSS Training teams to address any readiness gaps, ensuring findings and remediations shared across Delivery Partners and LOBs, as applicable. · O ...
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Software Engineering Manager
منذ 8 ساعات
Capella Solutions Amman, الأردنManage delivery of mission critical client projects across our global offices for enterprise firms in the U.S. · Exercise deep familiarity with Agile based development methodologies and willingness to train others in best practices. · Manage multiple projects at the same time. · ...
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Engagement Manager
منذ 4 أيام
iHorizons Amman, الأردنAbout the job · Job Summary · The Engagement Manager is responsible for delivering several projects/programs. The role holder is expected to be adept at delivering complex projects, breaking down barriers for team members, and planning at a higher level along with getting into th ...
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Partner Technical Advisor
منذ 8 ساعات
Microsoft Amman, الأردنCore (all people in this role perform these duties; depending on tenure some duties may be minimal · Provide technical and SME coaching for Delivery Partner (DP) Engineers/Advocates · Partner with the Support Delivery Manager (SDM) and CSS Training teams to address any readiness ...
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Senior Governance Officer
منذ 6 أيام
b b 1 Amman, الأردنActivity design; work with the Director of Governance and BRICC TO1 partners to design governance activities and translate them into grants and scopes of work for subcontracts. Provide technical support and technical inputs to the Grants and Contracts team to complete the award o ...