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    Contact Center Representative - Amman, الأردن - Umniah

    Umniah
    Umniah Amman, الأردن

    منذ 6 أيام

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    وصف
    • Manage large amounts of inbound and outbound calls in a timely manner
    • Follow communication "scripts" when handling different topics
    • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
    • Seize opportunities to upsell products when they arise
    • Build sustainable relationships and engage customers by taking the extra mile
    • Keep records of all conversations in our call center database in a comprehensible way
    • Frequently attend educational seminars to improve knowledge and performance level
    • Meet personal/team qualitative and quantitative targets

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