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Amman

    Director of Customer Success - Amman, الأردن - CYPHER LEARNING

    CYPHER LEARNING
    CYPHER LEARNING Amman, الأردن

    منذ يوم

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    وصف


    • Act as a role model for delivering a best in class customer experience from first contact with client through adoption, daily use, and renewal.


    • Drive Adoption and Customer Relation Management (CRM) strategy and establish team purpose by working to translate the ACE Team vision and objectives into actionable plans; limit customer churn; and improve Net Promoter Score (NPS).


    • Serve as project manager for all implementations within region of responsibility.


    • Manage, mentor, and support a team of ACE Specialists who are responsible for:

    ○ Building customer trust and loyalty by strengthening relationships through regular communication, proactive problem identification, and consistent delivery of quality solutions and results.



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