- Monitor and evaluate the efficiency and effectiveness of IT service management methods and procedures
- Plan, direct, coordinate, and review the work plan for applications development staff. Assign work activities, projects, and programs. Review and evaluate work products, methods, and procedures. Meet with staff to identify and resolve problems
- Design and implement services related to; WiFi, networking, UC, CCTV, Security and colocation services
- Evaluate and respond to the customers' Requests for Proposals (RFP) Negotiate and manage customers' contracts for managed services
- Overall responsibility for establishing, managing, and maintaining strategic relationships with customers. Regularly interacts with functional groups within the Project organization to communicate and clarify customer requirements. Performs as liaison between enterprise and end-users, outside vendors, contractors, customers, and consultants to define and establish service and support requirements. Investigate and resolve customer relationship problems
- Ensures project management process is in place, provides resource management and ensures quality and timely solutions. Needed knowledge includes process and data modeling, data architectural development methodology, IT planning methodology, and project management
- Develops risk management procedures, business continuance scenarios, contingency and disaster recovery plans for systems and networking infrastructure managed by the Special Projects Division to maintain operations during downtime and/or major disasters
- Identifies and makes recommendations regarding critical points of failure. Develops and implements policies and procedures for business continuance and disaster recovery plans. Proactive in building processes to minimize/eliminate downtime
- Ensures and monitors that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures. This includes managing the core business services such as; WiFi, UC, CCTV, IPTV, and colocation services.
- Motivates, develops, and mentors other ITSM employees and managers
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learning center manager
منذ يومين
Bioforce Amman, الأردن· • Lead the humanitarian situation and context analysis and follow up in Jordan and report regularly to Headquarters · • In charge of security issues for Bioforce staff in Jordan · Project Coordination · • Plan and implement the project s activities under Bioforce s responsibil ...
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Call Center Manager
منذ 4 أيام
United Nations Office for Project Services Amman, الأردنA minimum of 5 years of experience in managing large teams in an international organization in the humanitarian/development sector is required. · Experience managing a call centre or similar is desired. · Strong background in protection is desired; · Relevant experience in a mult ...
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Call Center Operations Manager
منذ 17 ساعة
Nuqtat Al Taknalojia Amman, الأردنDetermines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and produ ...
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Social Support Center Manager
منذ يومين
JOHUD Amman, الأردنProvide overall technical direction of the programme with consciousness to the context development of: "one refugee approach", Persons with Disabilities (PWDs), and Early Childhood. · Lead social protection programs within Social Support Center's efforts to develop policy solutio ...
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Networking Operations Center Manager
منذ يومين
Texum Jordan Amman, الأردنPlan, organize, and manage staff and overall operations to ensure stability of customer's infrastructure. · Provides overall expertise with all network operations functions. · Define, implement and enforce configuration management and change management policies and practices. · H ...
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Operations Intern
منذ 17 ساعة
Amazon Amman, الأردنOur internships are educational opportunities intended to allow you, our future managers, to discover how we lead and develop our teams of Associates. As an Operations and Logistics Interns, you will learn how our managers effectively engage their teams to realize their full pote ...
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System Management Specialist
منذ 17 ساعة
DAI Amman, الأردنPosition: System Management Specialist · Level of Effort: Full-time LTTA · Base of Operations: Amman, Jordan · Position Reports to: Institutional Capacity Lead · Project Background · The Jordan Himaya project is a USAID-funded activity that aims to enhance access to and quality o ...
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ECE Field Coordinator
منذ 17 ساعة
World Vision International - Jordan Amman, الأردنIn coordination with PM, develop SOP's, safety and security guidance/checklists for the ECED centers and follow-up on the implementation of these plans and regulations · Ensure all staff, including teachers, IBV's, as well as guards are properly trained and up-to-date on security ...
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Senior Camp Assistants
منذ 17 ساعة
UN Women Amman, الأردنManaging the weekly/monthly timetable of activities and sharing it widely with beneficiaries and partners; · Develop ideas and build relevant linkages to ensure sufficient relevant activities for women and girls at risk; · Ensuring the continuation of viable volunteer related opp ...
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Contact Center Team Leader
منذ 17 ساعة
Human Resources M.E. Amman, الأردنResponding to customer concerns can be challenging or monotonous at times. Call center team leaders encourage their charges to take their positions seriously and work hard to build a loyal customer base. They set goals for them to achieve as a way to spur performance and to measu ...
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Sr Coordinator Quality Control
منذ يومين
Talabat Amman, الأردنAbout the job · What's on your plate? · Oversees quality, freshness, and food safety of products in a distribution center as they flow from suppliers through distribution centers to stores. · Inspect quality of adequate samples of inbound and outbound warehouse products to ensure ...
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Health Officer
منذ يومين
International Medical Corps IMC, Jordan Amman, الأردنTo oversee the activity in COVID treatment center and contribute to the overall management of Azraq camp hospital, in collaboration with medical, nursing and administrative staff. · Work with the department's supervisors and health coordinator to establish proper protocols for pr ...
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Internship - Research
منذ 17 ساعة
Skill Farm Amman, الأردن فترة التدريبSHIPInternship - Research · Role Overview: · Internship Program - Research · Responsibilities · Specific duties for the interns and volunteers are as follows: · Provide help with English document (including research reports, conference summaries, and other Center publications, etc.) ...
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Call Center
منذ أسبوع
Talal Abu-Ghazaleh Global Amman, الأردنWe are looking for Call Center Responsibilities Set up the Call Centre Managing the daily running of the call centre. Handling the most complex customer complaints or enquiries. Organizing staffing, including shift patterns and the number Setup the policies and procedures of the ...
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MHPSS Facilitator
منذ يومين
Save the Children Jordan Amman, الأردنWork closely with Field Coordinator, Field officer, case managers to implement PSS and education activities in east amman and Zaatari camp centers. · Responsible for initiating the PSS and educational activities for children. · Deliver the PSS and education sessions for children, ...
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Receptionist Call Center Representative
منذ يومين
TraxJo Amman, الأردنJob Title: Receptionist & Call Center Representative - Trax Jo Location: Next to City Mall Job type: Full-Time Job Summary: As a Receptionist and Call Center Representative at Trax Jo, you will be the first point of contact for individuals interested in utilizing our facilities a ...
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Sales Engineer
منذ 17 ساعة
Ecotel Holding Amman, الأردنWe are currently seeking an experienced Sales Engineer to join our dynamic team in the Jordan office. The ideal candidate will be responsible for managing and expanding our client base, with a focus on data center infrastructure, network, storage, and computing solutions. This po ...
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Fitness Director
منذ 3 أيام
Vectrus Corporation Amman, الأردنResponsible for the overall management, execution, and personnel supervision of the Fitness Centers as specified in the Performance Work Statement. · Responsible for communicating and upholding company standards, leading by example and providing clean, friendly and well maintaine ...
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Junior Business Analyst
منذ يومين
ARAMEX Amman, الأردنManaging CO Master Data and all the processes related to Controlling Module Activities · Update the business analysis model design/master data/allocations to reflect the actual business and to cater to the business needs. · Ensure Profit Center, Cost Center & Internal Order desig ...
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Deputy Chief of Party
منذ يومين
DAI Amman, الأردنPosition: Deputy Chief of Party · Level of Effort: Full-time LTTA · Base of Operations: Amman, Jordan · Position Reports to: Chief of Party · Project Background: · The Jordan Himaya project is a USAID-funded activity that aims to enhance access to and quality of essential service ...