- Carrying out passengers check-in process within the set time limitations
- Checking the serviceability of check-in counters and reporting any malfunction.
- Displaying the required security and safety notifications at the check-in counters Preparing check-in counters
- Keeping documents and information secured from unauthorized use in accordance with the set regulations and regulatory requirements
- Handling passengers' embarkation process in due time as per the set procedure (crown class, special needs, etc.)
- Implementing the process of reporting the passengers to baggage security control in due time
- Handling the delayed flights as per the set procedure
- Performing the required flights related Announcements in due time
- Preparing the required documents (limited release tags, Cabin baggage tags, indemnity forms ,etc.) to be available during the boarding process and to be collected after completion of boarding process
- Carrying out transfer check -in process for passengers and their baggage within the set time limitations
- Recording and handling baggage claims for destruction, loss, damage or delay, as per the set procedures
- Carrying-out baggage claims handling process for Customer Airlines as per the signed agreement
- Preparing baggage services counters with the required labels, voucher, forms, etc.
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Customer service agent
منذ 4 أيام
Baconi Group Holding Amman, الأردنCustomer Service Agent at Ultra Maritime Services (UMS) Part of Baconi Group– Jordan office. · We are looking for a sharp professional to manage customer queries. · Key skills: · Maintaining a positive, empathetic, and professional attitude toward customers at all times. · Abilit ...
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Customer Service Agent
منذ أسبوع
jeeny Amman, الأردنAbout Jeeny: · Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all. · We are a joint venture between ME ...
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Guest Service Agent
منذ 4 أيام
The Luxury Collection Amman, الأردنProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. · Secure payment; activate/reissue room keys. · Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. · Communicate to appropriate staff when gues ...
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Agent Service Desk
منذ أسبوع
SITA Amman, الأردنBasic knowledge and understanding of Network protocols. · Product and Service knowledge in one or several of the following areas at beginner level: · Airport Services · Desktop services · Network Services · Customer specific services and solutions (for dedicated support) · Exposu ...
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Agent-At Your Service
منذ 4 أيام
W hotel Amman, الأردنOperate telephone switchboard station in order to answer telephone calls. · Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. · Advise guest of any messages (e.g., voicemail, mail, faxes) received for th ...
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Agent Service Desk
منذ أسبوع
SITA Amman, الأردنProduct and Service knowledge in one or several of the following areas at beginner level: · Airport Services · Desktop services · Network Services · Customer specific services and solutions (for dedicated support) · Exposure to ITIL and to IT and network components and principles ...
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Guest Services Agent
منذ 4 أيام
St. Regis Hotels & Resorts Amman, الأردنAdminister check in of all guests and maintain record of all special requests at time of arrival. · Attend all phone calls and provide all appropriate information to guests and perform pre assignment of all rooms to guests as well as VIP evaluate all activities of guest services ...
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Airport Services Agent
منذ أسبوع
Royal Jordanian Airlines Amman, الأردنCarrying out passengers check-in process within the set time limitations · Checking the serviceability of check-in counters and reporting any malfunction. · Displaying the required security and safety notifications at the check-in counters Preparing check-in counters · Keeping do ...
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Agent Service Desk
منذ أسبوع
SITA Amman, الأردنProvide Service Operations support to external customers in accordance with the terms of the customer contract and SLAs · To ensure the correct functioning and maintenance of systems and products serviced by Service Operations · Act as the customer SPOC and co-ordinate the schedu ...
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Guest Service Agent
منذ 5 أيام
IHG Hotels & Resorts Amman, الأردنBe the warm welcome that kicks off a memorable guest experience · Acknowledge IHG Rewards Club members and returning guests, in person or on the phone · Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay · Handle cash and cr ...
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Guest Services Agent
منذ أسبوع
St. Regis Hotels & Resorts Amman, الأردنAdminister check in of all guests and maintain record of all special requests at time of arrival. · Attend all phone calls and provide all appropriate information to guests and perform pre assignment of all rooms to guests as well as VIP evaluate all activities of guest services ...
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Guest Service Agent
منذ 6 أيام
The Luxury Collection Amman, الأردنProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. · Secure payment; activate/reissue room keys. · Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. · Communicate to appropriate staff when gues ...
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Royal Service Agent
منذ أسبوع
Fairmont Hotels & Resorts Amman, الأردنReporting to the Royal Services Manager, responsibilities and essential job functions include but are not limited to the following · Consistently offer professional, friendly and engaging service · Process all external and internal calls either by redirecting calls or assisting t ...
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Customer Service Agent
منذ 4 أيام
Basket Amman, الأردنCreate an exceptional, personalized service experience for users. · Provide positive, fast, and complete support resolutions to users via various access channels. · Provide support to both shoppers and customers. · Identify common trends within support interactions and escalate ...
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Senior Customer Service Agent
منذ أسبوع
Fluor Amman, الأردنTake ownership of customer issues. ... · Troubleshoot problems and see them through to resolution. ... · Escalate unresolved issues to the appropriate internal teams. ... · Collect prompt and accurate feedback from customers. · ...
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Customer Service Agent-Limited
منذ أسبوع
REVTON Amman, الأردنPerform the assigned duties as per the set policies and procedures in order to achieve the department goals. · Perform the assigned duties as per the set policies and procedures in order to achieve the department goals. · Handle and answer customer' inquiries, questions and reque ...
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Business Development Manager
منذ أسبوع
ApplyBoard Amman, الأردنRepresent ApplyBoard brand to promote ApplyBoard services to agents, international educators, and prospective students · Negotiate terms of engagement, provide training to agents and their staff, and keep the agent contacts engaged with ApplyBoard through regular communication · ...
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Call Center Agent
منذ أسبوع
Royal Jordanian Airlines Amman, الأردنServicing incoming reservation calls and emails from direct customers, Agents & RJ Agent offices worldwide for all RJ services · Delivering service quality to the highest level · Issuing all passenger e-tickets and other customer documentation, to complete all customer bookings a ...
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Team Leader Front Desk
منذ أسبوع
Centro Hotels Amman, الأردنReceive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure · Maintain effective communication with all related departments to ensure smooth service delivery · Maintain an awareness of rate levels to be sold on a daily bas ...
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Product Manager
منذ أسبوع
Maqsam Amman, الأردنAt Maqsam, we're building the next-generation cloud communication suite for the Middle East and North Africa. Maqsam is completely cloud-based and is used by thousands of agents in over 10 countries and allows businesses to: · Make and take calls to and from anywhere in the world ...