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Amman

    Customer Service Agent-Limited - Amman, الأردن - REVTON

    REVTON
    REVTON Amman, الأردن

    منذ 6 أيام

    Default job background
    وصف
    • Perform the assigned duties as per the set policies and procedures in order to achieve the department goals.
    • Perform the assigned duties as per the set policies and procedures in order to achieve the department goals.
    • Handle and answer customer' inquiries, questions and requests regarding products, orders, and returns through all communication channels including social media.
    • Receive and respond to all the customers' inquiries, requests or questions in a professional way.
    • Open cases on the system with unsolved issues and record all relevant information in order to escalate to the concerned department.
    • Contact customers using phone calls and emails regarding order confirmation, product/promotion questions, shipping status, etc...
    • Follow standard procedures and keep a record of customers' contact details through documenting complete details and description of the customer's complaint or request.
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