- Answering Customer Queries: Live chat agents are there to support online customers by promptly answering their questions that come in via the website(s) they manage1.
- Proactive Engagement: Engage in real-time, comprehensive interactions with customers, ensuring they receive the best experience possible.
- Problem Resolution: Help isolate and resolve customer issues or problems that arise during chat interactions.
- Product and Service Inquiries: Respond to inquiries about products or services, providing accurate information and guidance.
- Order Status Updates: Keep customers informed about the status of their orders or any account-related information.
- Explaining Policies and Procedures: Clarify company policies, procedures, and guidelines to customers.
- Knowledge Base Curation: Contribute to building and maintaining a knowledge base by documenting common queries and solutions.
- Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell relevant products or services to customers.
- Data Analysis: Analyze and report product malfunctions or issues by testing different scenarios or impersonating users.
- Quality Assurance: Ensure that chat interactions meet quality standards and adhere to company guidelines.
- Multitasking: Handle multiple chat sessions simultaneously while maintaining accuracy and efficiency.
- Empathy and Patience: Exhibit empathy and patience when dealing with customer concerns or complaints.
- Adaptability: Adapt to different customer personalities and communication styles.
- Continuous Learning: Stay updated on product knowledge, industry trends, and best practices.
- Collaboration: Coordinate with other team members and supervisors to resolve complex issues.
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Customer Service Executive
منذ يوم
ARAMEX Amman, الأردنThe Director of Asset Management position supports Hope Community Inc. s (HCI) strategic and operational objectives in the following way: responsible for the oversight of the physical, fiscal and regulatory operations of the HCIs housing assets so HCI programs can provide high-qu ...
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Customer Service Executive
منذ 7 ساعات
BitOasis Amman, الأردنMaintaining a positive, empathetic, and professional attitude towards customers at all times · Responding promptly to customer inquiries through various channels · Acknowledging and resolving customer complaints in a professional manner · Keeping records of customer interactions, ...
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Digital Marketing Specialist JO
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Simera Amman, الأردنUnlock your remote work journey: you shine, we match you Once you apply, you will be receiving your profile link in the next 24hrs. After applying you will need to complete your profile, receive follow-ups from our talent advisors, and our AI platform will do the rest. · Summary: ...
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Executive Relationship Manager Corporate
منذ 6 أيام
Bank of Jordan Amman, الأردنAbout the job · Bank of Jordan, a reputable financial institution, is seeking an experienced and highly motivated Executive Relationship Manager/ Corporate to join our dynamic team. As an Executive Relationship Manager, you will be responsible for managing and developing relation ...
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Channel Sales Manager
منذ يوم
TTEC Amman, الأردنManage and execute a high quality pipeline and growth across multiple channels: contact center platform & technology providers, automation & RPA providers, service providers, digital agencies, system integrators, and management consulting firms, OEM's · Manage multiple partner-le ...
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Marketing Executive
منذ يوم
CAREEM Amman, الأردنSupport your team in hitting our growth targets. · We want as many people as possible to enjoy our services Master Data, extract relevant intelligence · Day to Day Digital outreach operations · Help in the execution of an amazing marketing strategy Community management, Handle ou ...
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Tax Legal Services
منذ يوم
pwc middle east Amman, الأردنYou will be required to possess strong project management skills to execute the process work flow from the beginning to its final review stage, thereby working with people of different level of experience in the business area. · Developing yourself personally, taking a keen inter ...
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Recreational Services Lead
منذ 3 أيام
Vectrus Corporation Amman, الأردنResponsible for the day-to-day operation and management, execution, and personnel supervision of all Recreational Service facilities and related activities as specified in the Performance Work Statement. · Responsible for communicating and upholding company standards, leading by ...
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ACE Translation Associate
منذ يوم
PwC Middle East Amman, الأردنYou will be required to possess strong project management skills to execute the process work flow from the beginning to its final review stage, thereby working with people of different level of experience in the business area. · Developing yourself personally, taking a keen inter ...
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Account Manager II
منذ يوم
Drata Amman, الأردنAbout the job · Drata is hiring an Account Manager 2 for our EMEA region who will help grow our footprint within our current customer portfolio and execute our strategy. You will collaborate on customer marketing initiatives, shape product prioritization, partner with our Custome ...
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Senior Consultant
منذ 5 أيام
EY Amman, الأردنYou'll make a technical contribution to clients in a lead role in both financial and non- financial service sectors. You'll actively establish, maintain and strengthen internal and external relationships, execute complex assurance procedures, supervise junior team members and hel ...
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Quality Assurance Automation Engineer
منذ 3 أيام
Migrate Amman, الأردنAbout the job · Company Description Migrate is a business knowledge and networking company based in Amman, Jordan. The company offers a range of outsourcing services, including business support, financial services, investment, and human resources. Migrate partners with a network ...
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Retail Sales Executive
منذ يوم
Abdeen Amman, الأردنWe Are Hiring At The Abdeen : · Retail Sales Executive · Job Description: · We are seeking a highly motivated and customer-oriented Retail Sales Executive to join our growing team at The ABDEEN , our sales team are product experts, so the ideal candidate will have a passion for s ...
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Quality Assurance Engineer
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MadfooatCom Amman, الأردنDesign, implement, and execute test cases · Evaluate testing process, make recommendations as necessary · Timely execution of test cases · Identify, and record bugs · Enthusiastically advocate for our users; promote simplicity, ease-of-use, and delightful experiences · Build and ...
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Telesales Executive
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Migrate Amman, الأردنCompany Description Migrate is a leading business knowledge and networking company based in Jordan, providing innovative business support to clients in the Middle East and North Africa region as well as international markets. · Through its outsourcing services, Migrate offers bu ...
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MARRIOTT International Amman, الأردنJob Summary · Assists in leading the property's segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfa ...
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Assistant Director
منذ 3 أيام
EY Amman, الأردنExecution of SL headcount plans and recruitment delivery (Executive, Experienced and Campus) for their service line(s) / cluster / country · implementing local recruitment initiatives in line with global SL strategy, to meet current and forecasted resourcing needs and overall gro ...
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Administrative Assistant
منذ يوم
Migrate Amman, الأردنAbout the job · Company Description Migrate is a leading business knowledge and networking company based in Amman, Jordan. We provide one-stop-shop outsourcing services to clients in the Middle East and North Africa region and other international markets. Our services include cor ...
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Senior Account Manager
منذ يوم
Drata Amman, الأردنAbout the job · Drata is hiring a Senior Account Manager in our EMEA region who will help grow our footprint within our current customer portfolio and execute our strategy. You will collaborate on customer marketing initiatives, shape product prioritization, partner with our Cust ...
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Vectrus Corporation Amman, الأردنResponsible for the management, execution, and personnel supervision of all Recreational Services Programs as specified in the Performance Work Statement. · Responsible for communicating and upholding company standards, leading by example, working as a team and providing clean, f ...