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    Reviews Complaints Manager - Amman, الأردن - Deel

    Deel
    Deel Amman, الأردن

    منذ يوم

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    وصف
    • global workforce with the best companies and opportunities.

      Why should you be part of Deel's success story?

      A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

      We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

      After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

      There's never been a more exciting time to join Deel — the market leader in international payroll and compliance.

      Duties:
    • Seeking to go above and beyond the role by taking real ownership of problems, policies or procedures from end-to-end
    • Handling incoming formal complaints & assisting on support in fast-lane channel with our top tier clients as well us remediating C-level escalations.
    • Cooperating closely with other departments during the case investigation
    • Identifying, analyzing, and resolving issues and help implement improvements
    • Setting up (or improving) internal procedures
    • Actively contributing to a culture where the fair treatment of customers is a priority
    • Organizing and maintaining a central archive of all data, ensuring everything is recorded accurately and easily accessible (keep record of every complaint using multiple tools such as Zendesk, Looker)
    • Testing and strengthening current quality controls
    • Specialize in different account topics and become a subject matter expert

    • Requirements & key qualifications:
    • Meeting your Pod goals (all pods welcome, Norah agents preferred)
    • Analytical mindset - ability to investigate and get to the root of a problem
    • Comfortable to work under tight deadlines and pressure of clients - Deel speed and get-it-done approach required.
    • Have an outcome-oriented mindset with the quick ability to research and investigate
    • Strong problem solving attitude - ability to use analysis and resources to efficiently resolve a complex case
    • Great attention to detail
    • Readiness to improve every aspect of DEEL and yourself
    • Ability to work across multiple platforms, providing customer support in chat, email and social media when needed
    • Fluent in written and verbal english communication skills
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